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Duct-tape solutionism and click-level bureaucracy in public automation: Repairing for emergent futures (that might not come)
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT). (Data Society; DWF)ORCID iD: 0000-0002-7628-5829
2024 (English)Conference paper, Oral presentation only (Other academic)
Abstract [en]

Sweden is increasingly considering the possibility of automating public administration. Data-driven process automation is believed to help make administrative tasks more efficient and goal-driven. However, implementing these systems, or preparing for their implementation, involves a transformation in organisational practices and principles. These practices are adapted to imaginaries of automation technologies, often stemming from the digital industries. When the organisational logic of public administration clashes with the promises of emerging automation technologies, new organisational forms and temporalities take shape, here referred to as click-level bureaucracy and duct-tape solutionism.

Based on digital ethnographic research with stakeholders from approximately ten Swedish municipalities, this paper explores how these new organisational forms and temporalities take shape. Two central and interrelated ideas anchor this exploration. Firstly, the future will necessitate automation to prevent the public sector from collapsing as it is perceived as dysfunctional and in need of repair. Secondly, we must prepare for an automated future by transforming today's work forms and routines to be compatible with machine communication when needed.

The interaction between these two lines of thought reveals that preparations involve constant repair work, yet these efforts are rarely deemed satisfactory. Instead, they become temporary, makeshift solutions that continually defer the anticipated future. In this sense, repair becomes a form of future-making where the future is persistently delayed, making it a perpetually moving target while at the same time building up a new form of bureaucracy that requires novel competencies and forms of management that necessarily involves representation from the digital industries.

Place, publisher, year, edition, pages
2024.
National Category
Computer and Information Sciences Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:mau:diva-70511OAI: oai:DiVA.org:mau-70511DiVA, id: diva2:1891194
Conference
11th joint conferens of the European Association for the Study of Science and Technology (EASST) and the Society for Social Studies of Science (4S), Making and doing transformation, Amsterdam, The Netherlands 15-19 July 2024
Funder
Swedish Research Council, 2020-00977Available from: 2024-08-21 Created: 2024-08-21 Last updated: 2025-03-10Bibliographically approved

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Berg, Martin

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf