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The Public Dental Service in Sweden: An Interview Study of Chief Dental Officers
Malmö University, Faculty of Odontology (OD).
Professor emeritus, Malmö, Sweden.
The National Institute for Health and Welfare (THL), Helsinki, Finland; Institute of Clinical Dentistry, University of Tromsø, Tromsø, Norway.
2018 (English)In: Journal of International Society of Preventive and Community Dentistry, ISSN 2231-0762, Vol. 8, no 3, p. 205-211Article in journal (Refereed) Published
Abstract [en]

Objective: The aim of this study was to investigate how the Public Dental Service (PDS) in Sweden has managed to maintain a market position at a time of change in political ideologies and increased competition from a growing private sector. Materials and Methods: All Chief Dental Officers (CDOs), who had held this leading position for at least 5 years (n = 22), were asked to participate in a semi-structured telephone interview. Sixteen of the 22 CDOs participated in this study. The questions were sent by mail in 2014 before the telephone interviews, which were audiotaped, transcribed and analyzed using a qualitative analytical approach. Since this was a quality study with just few participants, no statistical analysis was carried out. Results: All the CDOs answered that they had influenced outcomes through brand building and core value work, related to both patients and employees, and to a lesser extent through competitor analysis. Some CDOs had a slightly different approach to the way they described visions, strategies and short-term goals. They used more business-oriented concepts, such as customers, market shares, and profits. Most CDOs regarded their actions as important for the successful development of their organization. Conclusions: The PDS appears to have a stable, strong position in the Swedish dental care market, and a great deal of effort has been put into consolidating this position.

Place, publisher, year, edition, pages
Medknow Publications, 2018. Vol. 8, no 3, p. 205-211
Keywords [en]
Chief Dental Officers, competition, interviews, leadership, organization, private dental care, Public Dental Service, qualitative study, Sweden, Swedish dentistry
National Category
Dentistry
Identifiers
URN: urn:nbn:se:mau:diva-6289DOI: 10.4103/jispcd.JISPCD_95_18ISI: 000432731200003PubMedID: 29911056Scopus ID: 2-s2.0-85047193438Local ID: 26611OAI: oai:DiVA.org:mau-6289DiVA, id: diva2:1403230
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2024-06-17Bibliographically approved
In thesis
1. Considerations on Swedish Dental Care: from leadership to patient satisfaction
Open this publication in new window or tab >>Considerations on Swedish Dental Care: from leadership to patient satisfaction
2019 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The thesis consists of two papers which are based on a researchproject called ‘Considerations on Swedish Dental Care’. The aimsof the project were to analyse the characteristics of leadership in thepublic dental service (PDS) in Sweden (Paper I) and to study anddescribe patients’ opinions of dental care provided by the PDS andin private dentistry (Paper II).The aim of the first study was to investigate how experienced chiefdental officers (CDOs) in the PDS managed to maintain a marketposition at a time of social change and increased competition froma changing private sector. The CDOs, who have held a leading positionfor at least five years, were asked to participate in the study. Anempirical study with a qualitative design was conducted. Data from16 CDOs were collected in September-October 2014, with a 75%response rate. The aim of the second study was to investigate adults’ experiencesand opinions of the dental care they have received over time frombeing 50 years old to 70 years old. Patients’ dental visiting patterns,satisfaction with care and oral health measured as numbers of teethwere compared between the two care-provision sectors, public andprivate. In addition, a follow-up was conducted among those whoclaimed to have visited only the public sector or the private sectorand those who claimed to have used both sectors during the wholestudy period. Both studies may be of wider interest when examining Swedishdentistry:a) there are no studies of the characteristics of the top leadershipin the Swedish PDS. The PDS in Sweden differs a great dealfrom the PDS in other countries, as it covers much more of themarket and accounts for almost 45% of the total oral healthcaremarket in Sweden;b) there are no previous studies in Sweden, where a comparison ofpatients’ opinions of care in the two sectors of care providers inSweden is made in this way. The findings in Paper I underscore the fact that CDOs in the PDSexert a great deal of effort to consolidate the actual market position.The PDS is also “open” to patients of all kinds, not only to children,adolescents and special needs groups, and it also offers specialist care,which is unusual in many other countries.Paper II shows that patients who visited the PDS had a slightly poorerdental status, compared with the private patients. Both groups lostteeth during a 20-year period and almost at the same level. AlthoughCDOs in the first study focused on maintaining a strong marketposition, the patients in the second study reported greater satisfactionand a more frequent visiting pattern in private dental care comparedwith the PDS. To summarise, this thesis aims to illustrate the spirit of the top managementin the Swedish PDS and to explore adult patients’ opinionsand experience of care in the two provider sectors in Swedish oralhealth care.

Place, publisher, year, edition, pages
Malmö university, 2019. p. 58
Series
Malmö University Odontological Dissertations, ISSN 1650-6065
Keywords
Community dentistry
National Category
Natural Sciences
Identifiers
urn:nbn:se:mau:diva-7761 (URN)10.24834/isbn.9789178770380 (DOI)29942 (Local ID)9789178770373 (ISBN)9789178770380 (ISBN)29942 (Archive number)29942 (OAI)
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2022-06-27Bibliographically approved

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