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Negotiating for influence and resources: A study of Swedish teachers' and principals' experiences of aggressive emails from parents
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).ORCID iD: 0000-0002-5935-4968
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Odontology (OD).ORCID iD: 0000-0002-4573-4548
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).ORCID iD: 0000-0002-2207-0996
2024 (English)In: Educational Management Administration & Leadership, ISSN 1741-1432, E-ISSN 1741-1440Article in journal (Refereed) Epub ahead of print
Abstract [en]

This article focuses on teachers’ and principals’ experiences of aggressive emails in home–school collaborations with parents. Semi-structured interviews with 31 teachers and principals from primary, lower and upper secondary schools in Sweden were conducted. Three categories were identified in the material which illuminate the phenomenon of cyberaggression towards principals and teachers from parents: ‘aggressive emails as reactions to principals and teachers’ performances’, ‘aggressive emails as a way of imposing power’ and ‘aggressive emails as a source of anxiety, loss of joy, and decreased focus on core tasks’. The study concludes that cyberaggression in emails from parents is centred around the act of negotiating and that email communication opens up spaces for negotiation to take place. The study also concludes that email cyberaggression tends to be instrumental in character, intended to result in a specific outcome rather than to cause harm. However, cyberaggression influences professional practice and can create a vicious circle of administrative obligation.

Place, publisher, year, edition, pages
Sage Publications, 2024.
National Category
Other Social Sciences
Research subject
Organisational studies
Identifiers
URN: urn:nbn:se:mau:diva-66619DOI: 10.1177/17411432241242263ISI: 001193820100001Scopus ID: 2-s2.0-85189133521OAI: oai:DiVA.org:mau-66619DiVA, id: diva2:1848868
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, grant no. 2016-07220AFA Insurance, Dnr 190182Available from: 2024-04-04 Created: 2024-04-04 Last updated: 2024-04-23Bibliographically approved

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Forssell, RebeckaBerthelsen, HanneJönsson, Sandra

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Forssell, RebeckaBerthelsen, HanneJönsson, Sandra
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Centre for Work Life and Evaluation Studies (CTA)Department of Urban Studies (US)Faculty of Odontology (OD)
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Educational Management Administration & Leadership
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