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Predictors of work-related cyberaggression in a random sample of the Swedish working population
Univ Sheffield, Management Sch, Sheffield, England..
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US). Malmö University, Centre for Work Life and Evaluation Studies (CTA).
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).ORCID iD: 0000-0002-2077-0243
Malmö University, Faculty of Odontology (OD).ORCID iD: 0000-0002-4573-4548
2024 (English)In: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 17, no 1, p. 57-71Article in journal (Refereed) Published
Abstract [en]

Purpose: With greater numbers of employees using computer-mediated communication, cyberaggression is becoming a more pressing problem for employees and their organizations. However, while a growing body of research illustrates its harmful effects, little is known about the factors that drive its occurrence. The authors therefore sought to identify factors that increase the risk of cyberaggression among employees.

Design/methodology/approach: A random sample of the Swedish working population (N = 11,556) was surveyed via Statistics Sweden (SCB), which produced a final sample of N = 2,847 (response rate = 24.6%).

Findings: Logistic regression analysis showed that emotionally demanding work, availability expectations, low perceived work quality, public sector work and being in a managerial position were related to higher levels of experienced cyberaggression. In addition, exploratory analyses indicated that some of these factors were more strongly related to cyberaggression enacted by organizational insiders compared to organizational outsiders.

Originality/value: Together, the authors' findings suggest that situational factors are stronger antecedents of cyberaggression victimization than personal factors. This has implications for organizations, as practical steps can be taken to reduce cyberaggression among employees.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2024. Vol. 17, no 1, p. 57-71
Keywords [en]
Cyberaggression, General aggression model, Antecedents, Organizational outsiders, Computer-mediated communication
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:mau:diva-65483DOI: 10.1108/IJWHM-09-2023-0123ISI: 001146875600001Scopus ID: 2-s2.0-85183051519OAI: oai:DiVA.org:mau-65483DiVA, id: diva2:1832207
Available from: 2024-01-29 Created: 2024-01-29 Last updated: 2024-04-02Bibliographically approved

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Cowen Forssell, RebeckaHolm, KristofferBerthelsen, Hanne

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International Journal of Workplace Health Management
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