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DevServOps: DevOps For Product-Oriented Product Service Systems
Ericsson AB, Stockholm, Sweden.
Chalmers University of Technology, Gothenburg, Sweden.
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).ORCID iD: 0000-0002-7700-1816
2023 (English)In: 2023 49th Euromicro Conference on Software Engineering and Advanced Applications (SEAA), Institute of Electrical and Electronics Engineers (IEEE), 2023Conference paper, Published paper (Refereed)
Abstract [en]

Companies producing software-intensive products do not only offer products to customers but Product Service Systems (PSS), a combination of the products and services that address customers’ needs. Further, product-related services are key in ensuring customer satisfaction as the service organization represents the company’s interface toward its customers, who operate and use the products. Therefore, while DevOps has been widely adopted in companies developing web-based applications aiming to streamline the Development and Operations activities, the projecting of DevOps as applied in web-based applications to PSS is difficult without considering the role of services. Therefore, based on a two years participant observation case study conducted at a multinational telecommunications systems provider, we propose a new and novel approach called Development-Services-Operations (DevServOps) which incorporates services as a key player facilitating an end-to-end software flow toward customers in one direction and feedback toward developers in the other direction.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE), 2023.
Series
Proceedings (EUROMICRO Conference on Software Engineering and Advanced Applications), ISSN 2640-592X, E-ISSN 2376-9521
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:mau:diva-64896DOI: 10.1109/SEAA60479.2023.00057ISBN: 979-8-3503-4235-2 (electronic)ISBN: 979-8-3503-4236-9 (print)OAI: oai:DiVA.org:mau-64896DiVA, id: diva2:1825304
Conference
2023 49th Euromicro Conference on Software Engineering and Advanced Applications (SEAA), Durres, Albania, 06-08 September 2023
Available from: 2024-01-09 Created: 2024-01-09 Last updated: 2024-01-09Bibliographically approved

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Olsson, Helena Holmström

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