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Från bardisk till touchskärm: En studie om självbetjäningssystemets påverkan på anställdas arbetssituation inom cafébranschen.
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 13 HE creditsStudent thesisAlternative title
From bar counter to touchscreen : A study on the impact of self-service systems on employees' work situation within the café industry. (English)
Abstract [sv]

I ljuset av digitaliseringens konsekvenser på individer och organisationer undersöker denna studie hur implementationen av ett självbetjäningssystem påverkar anställdas arbetssituation inom cafébranschen. Genom en kvalitativ forskningsmetod med tematisk analys, baserad på intervjuer, har studien belyst olika aspekter av självbetjäningssystemets inverkan. Resultatet visar att systemet bidrar till förändrade arbetsroller och krav på personliga egenskaper, samt ett negativt inflytande på anställdas välmående, vilket visas genom stress och motstånd. Det framkommer att anställdas förmåga till att använda systemet på avsett sätt dikteras av tidigare erfarenhet, utbildning i systemet samt tillgång till stöd. Slutsatsen blir således att självbetjäningssystemet besitter framväxande egenskaper vilket påverkar de anställdas arbetssituation.

Abstract [en]

In light of the consequences of digitalization on individuals and organizations, this study investigates how the implementation of a self-service system affects employees' work situations within the café industry. Through a qualitative research method using thematic analysis based on interviews, the study has shed light on various aspects of the self-service system's impact. The results show that the system contributes to changing job roles and demands on personal qualities, as well as a negative influence on employees' well-being, manifested through stress and resistance. It is evident that employees' ability to use the system as intended is dictated by previous experience, training in the system, and access to support. The conclusion thus becomes that the self-service system possesses emerging properties which impact employees' work situation.

Place, publisher, year, edition, pages
2023. , p. 28
Keywords [en]
Self-service system, Café industry, Employees' work situation, Emerging properties.
Keywords [sv]
Självbetjäningssystem, Cafébranschen, Anställdas arbetssituation, Framväxande egenskaper.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:mau:diva-61552OAI: oai:DiVA.org:mau-61552DiVA, id: diva2:1777634
Educational program
TS IT och ekonomi
Supervisors
Examiners
Available from: 2023-06-30 Created: 2023-06-29 Last updated: 2023-06-30Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
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  • vancouver
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More styles
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  • Other locale
More languages
Output format
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