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The Role of Staff-Assessed Care Quality in the Relationship between Job Demands and Stress in Human Service Work: The Example of Dentistry
Beykoz University, Turkey.ORCID iD: 0000-0002-1406-289X
University of South Australia, Australia.
Stockholm University.ORCID iD: 0000-0002-8806-5698
Malmö University, Faculty of Odontology (OD). Malmö University, Centre for Work Life and Evaluation Studies (CTA).ORCID iD: 0000-0002-4573-4548
2022 (English)In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 19, no 19, p. 12795-12795Article in journal (Refereed) Published
Abstract [en]

The aim of this study was to investigate staff-assessed care quality at the clinic as a predictorof stress and as a moderator between job demands (quantitative demands and role conflict) and stressamong dental professionals as an example of human service workers. Cross-sectional questionnairedata from 1012 dental professionals (i.e., dentists, dental hygienists and dental nurses) working at99 clinics were analysed by confirmatory factor analysis and a two-level hierarchical linear model.Stress, quantitative demands and role conflict were measured by the Swedish standard version ofCOPSOQ III and care quality was measured by three proprietary items. The results showed thatstaff-assessed care quality at the clinic was of importance for the individual workers’ experiencesof stress. Furthermore, the staff’s joint assessment of the care quality at the clinic mitigated thenegative effect of role conflict on stress among dental nurses. These results indicate that a high levelof staff-assessed care quality at the clinic can contribute to reduced stress in dental professionals.

Place, publisher, year, edition, pages
MDPI, 2022. Vol. 19, no 19, p. 12795-12795
Keywords [en]
care quality, stress, job demands, dentistry, workplace, COPSOQ
National Category
Occupational Health and Environmental Health
Identifiers
URN: urn:nbn:se:mau:diva-55371DOI: 10.3390/ijerph191912795ISI: 000866815400001PubMedID: 36232093Scopus ID: 2-s2.0-85139876376OAI: oai:DiVA.org:mau-55371DiVA, id: diva2:1703410
Part of project
The importance of organizational and social work environment for dental quality, Forte, Swedish Research Council for Health, Working Life and Welfare
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-00676Available from: 2022-10-13 Created: 2022-10-13 Last updated: 2023-12-05Bibliographically approved

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Karatuna, IşılBerthelsen, Hanne

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Karatuna, IşılWesterlund, HugoBerthelsen, Hanne
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