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Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).
2021 (English)In: Journal of Transcultural Nursing, ISSN 1043-6596, E-ISSN 1552-7832, Vol. 32, no 4, p. 310-317, article id UNSP 1043659620920693Article in journal (Refereed) Published
Abstract [en]

Introduction: Good communication is crucial for safe and effective nursing care and is necessary in building interpersonal relationships with patients. The increase of global interactions in health care adds to the necessity of developing culturally competent communication in nursing. The purpose of the study was to gain a deeper understanding of interpersonal communication as experienced by nurses working in culturally diverse hospitals in India. Method: A descriptive qualitative method, analyzing 12 semistructured interviews conducted with nurses at two hospitals. Results: The study's themes focus on tools and techniques for working with culturally diverse patients and how to sustain the quality of care in diverse hospital settings. Language resources, language tools, and cultural knowledge were useful aids for nurses when communicating with transcultural patients. It helped the nurses gain confidence and foresee patient needs. Discussion: Highlighting transcultural interpersonal communication techniques within nursing offers a safer and more productive practice of nursing care.

Place, publisher, year, edition, pages
Sage Publications, 2021. Vol. 32, no 4, p. 310-317, article id UNSP 1043659620920693
Keywords [en]
communication, cultural competence, interpreters, language barriers, nursing, quality of care, transcultural nursing
National Category
Nursing
Identifiers
URN: urn:nbn:se:mau:diva-17447DOI: 10.1177/1043659620920693ISI: 000534764500001PubMedID: 32436462Scopus ID: 2-s2.0-85085211162OAI: oai:DiVA.org:mau-17447DiVA, id: diva2:1438361
Available from: 2020-06-10 Created: 2020-06-10 Last updated: 2024-02-05Bibliographically approved

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Mangrio, ElisabethPersson, Karin

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