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Cyberbullying: transformation of working life and its boundaries
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Sverige liksom många andra länder genomgår en digitaliseringsprocess som påverkar hur vi tar oss an och förhåller oss till arbete. I arbetslivets digitalisering ingår även psykosociala aspekter som uppstår som en följd av ökad digital kommunikation. Cybermobbning, eller nätmobbning som det ofta refereras till i en svensk kontext, syftar på mobbning via digitala kanaler och inkluderar aggressiva eller negativa beteenden på e-post, SMS, blogg eller sociala nätverkssajter som Facebook. Medan det har bedrivits forskning om cybermobbning bland barn och ungdomar de senaste två decennierna befinner sig forskningen om cybermobbning bland vuxna i arbetslivet fortfarande i ett utforskande skede. Den här avhandlingen syftar till att utveckla ny kunskap om hur cybermobbning i arbetslivet kan förstås och förklaras. För att uppnå syftet undersöks hur cybermobbning i arbetslivet uttrycks och vilka individuella, sociala och organisatoriska implikationer mobbning medför när det sker i digitala rum. Avhandlingen har en interdisciplinär ansats och integrerar teoretiska ansatser från urbana studier, organisationspsykologi samt sociologi. Vidare tillämpas ‘mixed methods research design’ i syfte att generera skilda och komplementära perspektiv på samma fenomen. Föreliggande sammanläggningsavhandling består av tre artiklar, varav två är publicerade i vetenskapliga tidskrifter och en är under granskning för publicering. Den övergripande frågeställningen är formulerad enligt följande: På vilket sätt förändras mobbning i arbetslivet när den sker genom social interaktion i digitala rum? Tillsammans med den teoretiska diskussion som förs i kappan besvaras frågeställningen genom tre empiriska datakällor – en pilotstudie, en enkätstudie och en intervjustudie. Varje artikel i avhandlingen har sina specifika frågeställningar eller hypoteser, men den övergripande frågeställningen för avhandlingen besvaras genom att använda mixed methods. Tre övergripande teman identifieras i avhandlingen: nya maktdynamiker i cybermobbning, media-specifika uttryck i cybermobbning och konceptuella utmaningar i att studera cybermobbning. Nya maktdynamiker i cybermobbning beskriver hur maktrelationer i cybermobbning skiljer sig till viss del från maktrelationer i mobbning ansikte-mot-ansikte. Temat är baserat på resultatet som visar att fler personer i arbetsledande positioner än ickearbetsledande positioner är utsatta för cybermobbning. Detta antyder att digital kommunikation påverkar maktdynamiker och möjliggör för personer i formellt lägre positioner att mobba en chef. Ytterligare en aspekt som lyfts fram är att när digital kommunikation bidrar till en uppluckring av gränser i arbetslivet kan personer utanför organisationen såsom studenter, elever, kunder eller medborgare bli förövare av arbetsrelaterad cybermobbning. Det andra temat media-specifika uttryck i cybermobbning utgår ifrån att cybermobbning uttrycks olika i e-post jämfört med Facebook och bloggar och att cybermobbning därför bör förstås i förhållande till den kontext som den specifika kommunikationskanalen skapar. Temat är utvecklat mot bakgrund av resultatet som visar en övervikt av passiv och exkluderande mobbning via e-post och exempel på särskilt aggressiv och direkt uttryckt mobbning på Facebook och blogg. Vilka som är åskådare och kommunikationskanalens förankring i arbetsorganisationen förefaller påverka hur cybermobbning uttrycks. Det tredje temat, konceptuella utmaningar i att studera cybermobbning, framhåller en rumslig sammankoppling mellan cybermobbning och mobbning ansikte-mot-ansikte. Här diskuteras vilken betydelse överlappning mellan cybermobbning och mobbning ansikte-mot-ansikte har för tolkning av fenomenets omfattning. Vidare diskuteras några svårigheter med att studera cybermobbning utifrån traditionella operationaliseringar av mobbning.

Place, publisher, year, edition, pages
Malmö University, Faculty of Culture and Society , 2019. , p. 139
Series
Dissertation Series in Migration, Urbanisation, and Societal Change ; 6
Keywords [en]
Nätmobbning
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:mau:diva-7432DOI: 10.24834/2043/26918Local ID: 26918ISBN: 978-91-7104-952-0 (print)ISBN: 978-91-7104-953-7 (print)OAI: oai:DiVA.org:mau-7432DiVA, id: diva2:1404356
Public defence
2019-02-01, Hörsal C, Niagara, Nordenskiöldsgatan 1, Malmö, 10:15 (English)
Opponent
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2020-06-02Bibliographically approved
List of papers
1. Exploring cyberbullying and face-to-face bullying in working life Prevalence, targets and expressions
Open this publication in new window or tab >>Exploring cyberbullying and face-to-face bullying in working life Prevalence, targets and expressions
2016 (English)In: Computers in human behavior, ISSN 0747-5632, E-ISSN 1873-7692, Vol. 58, p. 454-460Article in journal (Refereed)
Abstract [en]

While cyberbullying among children and adolescents is a well-investigated phenomenon, few studies have centred on adults' exposure to cyberbullying in working life. Drawing on a large sample of 3371 respondents, this study investigates the prevalence of cyberbullying and face-to-face bullying in Swedish working life and its relation to gender and organisational position. Using a cyberbullying behaviour questionnaire (CBQ), the result shows that 9.7% of the respondents can be labelled as cyberbullied in accordance with Leymann's cut-off criterion. Fewer respondents, .7%, labelled themselves as cyberbullied and 3.5% labelled themselves as bullied face-to-face. While no significant relationships with gender or organisational position was found for individuals exposed to face-to-face bullying, this study showed that men to a higher degree than women were exposed to cyberbullying. Moreover, individuals with a supervisory position were more exposed to cyberbullying than individuals with no managerial responsibility. (C) 2016 The Author. Published by Elsevier Ltd.

Place, publisher, year, edition, pages
Elsevier, 2016
Keywords
Cyberbullying, Face-to-face bullying, Prevalence, Social media, Power, Gender
National Category
Medical and Health Sciences
Identifiers
urn:nbn:se:mau:diva-1900 (URN)10.1016/j.chb.2016.01.003 (DOI)000372942200045 ()2-s2.0-84958781061 (Scopus ID)23034 (Local ID)23034 (Archive number)23034 (OAI)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2024-02-06Bibliographically approved
2. Cyberbullying in a boundary blurred working life: Distortion of the private and professional face on social media
Open this publication in new window or tab >>Cyberbullying in a boundary blurred working life: Distortion of the private and professional face on social media
2019 (English)In: Qualitative research in organization and management, ISSN 1746-5648, E-ISSN 1746-5656, Vol. 15, no 2Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to explore what characterizes cyberbullying when it is performed in digital space and in an increasingly boundary blurred working life context. Design/methodology/approach Cyberbullying is explored through the lens of Erving Goffman’s theories on everyday life interaction and social media scholars understanding of social life on the internet today. The empirical material for the study is grounded in eight in-depth interviews with individuals who have been subjected to cyberbullying behavior in their professional life. The interview data were analyzed by means of thematic analysis. Findings Three key themes were identified: spatial interconnectedness, colliding identities and the role of the audience. The empirical data indicate that in order to understand cyberbullying in working life, it is necessary to consider the specific context that emerges with social network sites and blogs. Moreover, this study shows how social network sites tend to blur boundaries between the private and the professional for the targeted individual. Originality/value Cyberbullying in working life is a relatively under-researched area. Most existing research on cyberbullying follows the tradition of face-to-face bullying by addressing the phenomenon with quantitative methods. Given the limited potential of this approach to uncover new and unique features, this study makes an important contribution by exploring cyberbullying with a qualitative approach that provides in-depth understanding of the new situations that emerge when bullying is performed online.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Cyberbullying, audience, social network sites, Front and backstage, working life
National Category
Social Work
Identifiers
urn:nbn:se:mau:diva-1348 (URN)10.1108/QROM-05-2018-1636 (DOI)000530062200001 ()2-s2.0-85067877382 (Scopus ID)29608 (Local ID)29608 (Archive number)29608 (OAI)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2024-02-06Bibliographically approved
3. Gender and organisational position: predicting victimisation of cyberbullying behaviour in working life
Open this publication in new window or tab >>Gender and organisational position: predicting victimisation of cyberbullying behaviour in working life
2020 (English)In: International Journal of Human Resource Management, ISSN 0958-5192, E-ISSN 1466-4399, Vol. 31, no 16, p. 2045-2064Article in journal (Refereed) Published
Abstract [en]

The purpose of this study was to investigate possible predictors of cyberbullying behaviour in working life by examining previously known predictors of face-to-face bullying as well as demographic variables such as gender and formal position in the work organisation. Multiple regression analyses were conducted on a random sample of 3371 respondents. The results show that a poor social climate at work predicted exposure to cyberbullying behaviour. The study also found differences related to gender and organisational position. While low support from managers was related to higher exposure to cyberbullying behaviours for men managers, men non-managers and women non-managers, this relation did not apply to women managers. For women managers alone, low support from colleagues was associated with exposure to cyberbullying behaviours. Further, only for women managers age had no protective effect of exposure to cyberbullying behaviour. These findings imply that men and women have different social experiences in terms of holding power in working life. As women managers are in a minority in working life, other factors may be involved in predicting exposure to cyberbullying behaviour for women managers than for the other three groups. This article contributes to the sparse knowledge on cyberbullying in working life by recognising triggering factors.

Place, publisher, year, edition, pages
Routledge, 2020
National Category
Social Work
Identifiers
urn:nbn:se:mau:diva-2038 (URN)10.1080/09585192.2018.1424018 (DOI)000565786600002 ()2-s2.0-85041200223 (Scopus ID)24869 (Local ID)24869 (Archive number)24869 (OAI)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2024-02-06Bibliographically approved

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