Publikationer från Malmö universitet
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Hur Social är Social Handel?
Malmö universitet, Fakulteten för teknik och samhälle (TS).
Malmö universitet, Fakulteten för teknik och samhälle (TS).
2019 (Svenska)Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
Abstract [en]

The purchasing process has in many ways been affected by the digitalization. As the digital commerce is growing in market shares the physical stores are struggling. The mobile phone has become a central point of purchasing as digital technologies has become an important factor in creating customer value. In addition, social platforms have made an entrance in e-commerce, creating social commerce. First by being a platform for information and inspiration. But with recent launches the social platforms are releasing functions to in a wider sense boost selling activities and creating application design for a more seamless shopping experience. At the same time Influencer marketing is a rapidly growing industry that businesses invest more in every year.   The purpose of this thesis is to create a better understanding for social commerce as business model and how the functionality supports and limits the interaction between commercial actors and the private users in activities of the purchasing process. The question was investigated based on the perspective of the relationship between commercial actors and their followers. Where design is studied based on factors of functionality, usability and sociability in relation to purchases- and sales activities. The study will also focus on how the framework is set for the activity and interaction that takes place on the social platform in social commerce. To answer the research question, a netnography was performed and though observations of businesses and influencers Instagram accounts, to conduct a mainly qualitative data acquisition. Where the purpose is to observe the behavior and activities that occurs on the platform and set them i relation to the technical aspects of the platform. The results of this thesis show that the commercial actors; businesses and influencers have different strategies supporting their commercial interests on the social platform: The Seamless strategy (businesses) and the Social strategy (influencers). Both supported by the platforms functionalities, the businesses, business model tend to be more vulnerable to the potential changed conditions that the platform's framework entails.

Ort, förlag, år, upplaga, sidor
Malmö universitet/Teknik och samhälle , 2019. , s. 40
Nyckelord [sv]
Social commerce, Social platform, Purchasing process, Buying process, functionality, usability, sociability, interaction, business model, netnography, influencer
Nationell ämneskategori
Teknik och teknologier
Identifikatorer
URN: urn:nbn:se:mau:diva-20905Lokalt ID: 29245OAI: oai:DiVA.org:mau-20905DiVA, id: diva2:1480789
Utbildningsprogram
TS IT och ekonomi
Handledare
Examinatorer
Tillgänglig från: 2020-10-27 Skapad: 2020-10-27Bibliografiskt granskad

Open Access i DiVA

fulltext(794 kB)239 nedladdningar
Filinformation
Filnamn FULLTEXT01.pdfFilstorlek 794 kBChecksumma SHA-512
3877d5ebe6866f625ba4fa5bf6b6b1464184ce1ab55562c2318220f9cba81da484f11b166d16b01de26f85afdf24bdb0990d12831e51a40bc103842303200b51
Typ fulltextMimetyp application/pdf

Av organisationen
Fakulteten för teknik och samhälle (TS)
Teknik och teknologier

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 240 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 193 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf