The adoption of mobile health technologies to deliver health services is increasing and has the potential to make healthcare more available and efficient. This field of research is identified as mobile health, which allows for portable and time-independent access to health services through mobile devices. This is done through collecting users’ health data and often involves transmitting it through wireless or cloud networks. This in turn raises privacy and security questions due to the sensitive nature of personal health information. Consequently, trust and transparency have been identified as important factors that affects the general acceptance and use of these technologies.

This thesis paper develops an evaluation framework to assess trust and transparency in mobile health. The conceptual model was developed in twostages: a literature review identifying the concepts tied to trust in mobile health; and an online survey with 43 participants to validate the model and gather the participants’ perceptions regarding trust and transparency in mobile health. The results indicate that transparency has a significant impact on trust, along with the concept of user control and understandability of content. The evaluation framework emerged from this study may be used as general recommendations to design and evaluate trust and transparency in mobile health applications.