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System Representations Formats and their Influence On User Experience Evaluations
Design & Human Factors, Industrial and Materials Sciences, Chalmers University of Technology, SE-412 96 Gothenburg, Sweden; Volvo Car Cooperation, SE-405 31 Gothenburg, Sweden.
Design & Human Factors, Industrial and Materials Sciences, Chalmers University of Technology, SE-412 96 Gothenburg, Sweden.
Malmö universitet, Fakulteten för kultur och samhälle (KS), Institutionen för konst, kultur och kommunikation (K3).ORCID-id: 0000-0002-5130-9230
2018 (engelsk)Inngår i: IADIS International Journal on Computer Science and Information Systems, E-ISSN 1646-3692, Vol. 13, nr 1, s. 96-109Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Knowledge is lacking on the choice and use of representations in a design process when seeking to investigate user experiences. Two types of representations (a storyboard and an interactive prototype) of the same system were used in a user experience evaluation involving 24 participants to investigate how different representation formats influence participants' responses to interactive systems. Data from a questionnaire and individual interviews were compared. Very few differences in questionnaire responses were found. However, the interactive prototype gave rise to more design proposals as well as more personal reflections on experiences although with a focus on interface design details. The storyboard elicited more responses on the core ideas of the concept, but less grounded in reflections on personal use. The differences are attributed to how each representation managed to convey interactivity and context, resulting in differences in experienced agency. It is therefore suggested that there is a need for further research, but with less focus on the type of system representation and more focus on how the content and affordances of system representations can be designed to elicit rich and personal reflections on user experience in early design phases.

sted, utgiver, år, opplag, sider
IADIS Press, 2018. Vol. 13, nr 1, s. 96-109
Emneord [en]
Prototyping, User Experience, Storyboard, Infotainment, Representations, User Study
HSV kategori
Identifikatorer
URN: urn:nbn:se:mau:diva-1394DOI: 10.33965/ijcsis_2018130107ISI: 000448610600008Lokal ID: 27269OAI: oai:DiVA.org:mau-1394DiVA, id: diva2:1398122
Tilgjengelig fra: 2020-02-27 Laget: 2020-02-27 Sist oppdatert: 2025-01-08bibliografisk kontrollert

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