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Work-related cyber mistreatment from guardians, members of the public, and pupils in the context of educational work: From incivility to aggression
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).ORCID iD: 0000-0002-5935-4968
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Education and Society (LS), Department of Society, Culture and Identity (SKI).ORCID iD: 0000-0002-4060-2327
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US).ORCID iD: 0000-0002-2207-0996
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Odontology (OD).ORCID iD: 0000-0002-4573-4548
2024 (English)In: Teaching and Teacher Education: An International Journal of Research and Studies, ISSN 0742-051X, E-ISSN 1879-2480, E-ISSN 1879-2480, Vol. 145, p. 1-10, article id 104603Article in journal (Refereed) Published
Abstract [en]

This study explores the nature of work-related cyber mistreatment from guardians, pupils, and members of the public as experienced by educational workers. Thematic analysis of data collected by semi-structured interviews with 31 teachers and principals resulted in two overarching themes; directly addressed cyber mistreatment in email and unwanted negative exposure on social media. The data spans over different types of cyber mistreatment, ranging from cyber incivility to cyberaggression. Educational workers typically feel powerless when exposed to mistreatment, and require support to manage these complex, novel, and distressing situations.

Place, publisher, year, edition, pages
2024. Vol. 145, p. 1-10, article id 104603
Keywords [en]
Cyber mistreatment Cyberaggressions Cyber incivility Digitalisation Organisational outsider Work environment Human service organisation
National Category
Other Social Sciences Work Sciences
Research subject
Organisational studies
Identifiers
URN: urn:nbn:se:mau:diva-67047DOI: 10.1016/j.tate.2024.104603OAI: oai:DiVA.org:mau-67047DiVA, id: diva2:1855708
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AFA Insurance, 190182Available from: 2024-05-02 Created: 2024-05-02 Last updated: 2024-05-07Bibliographically approved

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Cowen Forssell, RebeckaRingblom, LisaJönsson, SandraBerthelsen, Hanne

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Centre for Work Life and Evaluation Studies (CTA)Department of Urban Studies (US)Department of Society, Culture and Identity (SKI)Faculty of Odontology (OD)
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Teaching and Teacher Education: An International Journal of Research and Studies
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