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Björk, Josefin
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Publications (4 of 4) Show all publications
Holm, K., Cowen Forssell, R., Jönsson, S. & Björk, J. (2023). Testing the effects of an intervention aimed to increase civility in Swedish workplaces. In: The future is now - the changing world of work: Book of abstracts. Paper presented at EAWOP - 21st European Association of Work and Organizational Psychology Congress, 24-27 May 2023, Katowice, Poland.
Open this publication in new window or tab >>Testing the effects of an intervention aimed to increase civility in Swedish workplaces
2023 (English)In: The future is now - the changing world of work: Book of abstracts, 2023Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Research goals and why the work was worth doing

Over the past two decades, research has demonstrated that workplace incivility is a ubiquitous work environment issue, which can have deleterious consequences for both individuals and organizations (Schilpzand et al., 2016; Cortina et al., 2017). Workplace incivility refers to low-intensity rude behavior in the workplace (Andersson & Pearson, 1999). The effects of incivility can be far-reaching, as it may spread in the workplace (Foulk et al., 2016; Holm et al., 2021). 

One promising avenue to address incivility has been the use of civility interventions. Actively promoting civility in the workplace may reduce the risk for incivility, and increase civility and respect (Leiter et al., 2011; 2012). However, recent research has shown less consistent results of civility interventions when applied in other cultural contexts than North America (e.g., Sawada et al., 2021), or in other workplaces than hospitals (e.g., Grantham, 2019). More information is therefore needed on the effects of implementing civility interventions in the workplace, particularly exploring mechanisms and moderators in the intervention process. The aim of the present study is to test the effects of an intervention aimed to increase civility in Swedish workplaces.

 

Theoretical background

The present study is based on the principles developed in the Civility, Respect and Engagement in the Workplace (CREW) intervention (Osatuke et al., 2013).  CREW was developed by the United States Department of Veteran Affairs in 2005. CREW was a culture-based workplace intervention promoting civility in the workplace in the departments’ VA-hospitals, with documented successful outcomes (Osatuke et al., 2009). Two research studies tested the effect of the CREW intervention in hospitals in North America, showing both short- and long-term effects of the intervention on workplace behavior, attitudes, and absence (Leiter et al., 2011; 2012). However, little is still known about how civility interventions operate in other contexts than hospitals, and which mechanisms or boundary conditions that influence the impact of civility interventions.  

 

Design/Methodology/Approach/Intervention

The present study has a quasi-experimental waitlist-control design. Participating workplaces are assigned to one of two conditions, an intervention condition or waitlist. The intervention group participates in a series of monthly workshops during the period of September 2022 – January 2023. The workshops address topics such as workplace culture, with the aim to promote workplace civility and reduce the risk of workplace incivility. The waitlist serves as the control group. Pre- and post-surveys are conducted to investigate possible effects of the intervention on measures of workplace (in)civility, norms for civility, social work environment factors, as well as work-related well-being. 

 

Results (expected)

Baseline survey data have currently been gathered from about 200 individuals across 13 workplaces in a Swedish municipality. The intervention group is currently undergoing the workshop series. The follow up post-survey is planned for January of 2023. When post-measures have been completed, possible change in measures of workplace civility, norms for civility, and workplace incivility will be explored. Change in social work environment factors, as well as work-related well-being, will also be explored. The intervention is expected to result in increased civility and norms for civility, as well as reduced incivility over time. 

 

Limitations

Workplaces were not assigned to the intervention or control condition via cluster randomization. Instead, it was based on practical aspects such as feasibility and scheduling in the participating organizations. Moreover, the follow-up measure is carried out only a few weeks after completion of the final workshop. Possible effects on behavior or well-being may take longer time to develop. Lastly, the measures are self-reported by participants.

 

Conclusions – research and or practical implications/Originality/Value

Results from the post-measure surveys will be presented at the congress. The originality of the project lies in exploring the effects of an updated version of a civility intervention, in a context outside of hospital settings in North America. The study will also provide information about potential mechanisms and moderators involved in the intervention process. Practically, the knowledge that results from the study could be of use in future attempts to improve the social work environment in workplaces by working with the workplace culture.

 

Relevance to the Congress Theme

The study is relevant to several of the congress themes, e.g. 6. Group dynamics, 8. Organizational design and development, 15. Stress and dysfunction, and 18. Well-being.

 

Relevant UN SDGs

Goal 3. Good health and well-being

Goal 8. Decent work and economic growth

National Category
Psychology
Research subject
Organisational studies; Arbete och organisation
Identifiers
urn:nbn:se:mau:diva-59745 (URN)
Conference
EAWOP - 21st European Association of Work and Organizational Psychology Congress, 24-27 May 2023, Katowice, Poland
Funder
AFA Insurance, 210121
Available from: 2023-05-30 Created: 2023-05-30 Last updated: 2023-08-25Bibliographically approved
Berthelsen, H. (2022). Slutrapport. Etablering av nationella normvärden avseende den organisatoriska och sociala arbetsmiljönpå svenska arbetsplatser. Malmö
Open this publication in new window or tab >>Slutrapport. Etablering av nationella normvärden avseende den organisatoriska och sociala arbetsmiljönpå svenska arbetsplatser
2022 (Swedish)Report (Other academic)
Alternative title[sv]
Slutrapport för AFA projekt 170252.
Place, publisher, year, edition, pages
Malmö: , 2022. p. 32
Keywords
COPSOQ; PSC; arbetsmiljö
National Category
Occupational Health and Environmental Health
Research subject
Arbete och organisation
Identifiers
urn:nbn:se:mau:diva-55434 (URN)
Funder
AFA Insurance, 170262
Available from: 2022-10-19 Created: 2022-10-19 Last updated: 2022-10-21Bibliographically approved
Edvik, A., Geisler, M., Muhonen, T., Witmer, H. & Björk, J. (2020). Credence in the Organization's Ability to Respond to Change: Implications on Work Engagement and Job Satisfaction in the Church of Sweden. Frontiers in Psychology, 11, Article ID 995.
Open this publication in new window or tab >>Credence in the Organization's Ability to Respond to Change: Implications on Work Engagement and Job Satisfaction in the Church of Sweden
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2020 (English)In: Frontiers in Psychology, E-ISSN 1664-1078, Vol. 11, article id 995Article in journal (Refereed) Published
Abstract [en]

As part of society, religious organizations are exposed to contextual conditions and challenges. However, adapting to external conditions is an act of balance since too much compromising may risk having a negative effect on employees' perception of organizational authenticity and, in turn, employees' well-being and attitudes toward work. In this study, we examined how specific characteristics of the work, in terms of job demands (role conflict and emotional demands) and job resources (influence at work and social community at work), as well as employees' credence in the organization's ability to respond to change, relate to employee well-being within the Church of Sweden. In total 2,112 employees (58% participation rate) answered a web-based survey. The results of regression analyses showed that job resources and credence in the organization's ability to respond to change provided a clear contribution to the explanation of variance in work engagement and, especially, job satisfaction. However, the contribution of job demands was less clear. Moreover, to further the understanding of the association between employees' credence in the organization's ability to respond to change and employee well-being, the mediating effect of job resources was tested. The results showed that the association between credence and well-being is in part mediated by job resources. In sum, the study demonstrate that employees' credence in the organization's ability to respond to change is important to consider for understanding employee well-being within religious organizations. In conclusion, our study suggest that organizations that are built up on strong values and institutionalized beliefs, such as religious and faith-based organizations, need to tread carefully in the process of adapting to conformal pressure for change. This, since the actions and choices of the organization are important for employees' credence in the organization and, in turn, employee well-being. Implications and recommendations for future research are discussed.

Place, publisher, year, edition, pages
Frontiers Media S.A., 2020
Keywords
religious organizations, change, credence, job satisfaction, work engagement
National Category
Work Sciences
Identifiers
urn:nbn:se:mau:diva-17856 (URN)10.3389/fpsyg.2020.00995 (DOI)000543836200001 ()32595552 (PubMedID)2-s2.0-85087040513 (Scopus ID)
Available from: 2020-07-28 Created: 2020-07-28 Last updated: 2023-08-24Bibliographically approved
Rämgård, M., Håkansson, P. & Björk, J. (2018). Det sociala sammanhanget: om Finsam MittSkånes arbete mot utanförskap. Malmö University Publications in Urban Studies (MAPIUS)
Open this publication in new window or tab >>Det sociala sammanhanget: om Finsam MittSkånes arbete mot utanförskap
2018 (Swedish)Book (Other academic)
Abstract [sv]

Finsam MittSkåne (där kommunerna Eslöv, Hörby och Höör ingår) har mellan åren 2012–2017 initierat och drivit ett flertal stora samverkansinsatser. I denna bok beskrivs tre av dessa insatser. Det som dessa tre insatser haft gemensamt är dels att de syftat till att öka graden av självförsörjning bland deltagarna, dels att de alla utgått från ett salutogent perspektiv. I detta perspektiv har det sociala sammanhanget och känslan av sammanhang haft särskilt stor betydelse. Malmö universitet har under flera år haft olika uppdrag för Finsam MittSkåne att studera, kartlägga och följa upp dessa insatser. Denna bok sammanfattar de erfarenheter som de olika rapporterna beskriver, men den ger även en djupare teoretisk bakgrund som inte beskrivits i rapporterna.

Place, publisher, year, edition, pages
Malmö University Publications in Urban Studies (MAPIUS), 2018. p. 96
Series
MAPIUS, ISSN 1654-6881 ; 21
Keywords
Utanförskap
National Category
Medical and Health Sciences
Identifiers
urn:nbn:se:mau:diva-16106 (URN)10.24834/2043/25035 (DOI)25035 (Local ID)978-91-87997-08-2 (ISBN)978-91-87997-09-9 (ISBN)25035 (Archive number)25035 (OAI)
Available from: 2020-03-30 Created: 2020-03-30 Last updated: 2023-11-13Bibliographically approved
Projects
Establishment of national norm values for the organisational and social work environment at Swedish workplaces; Malmö University; Publications
Berthelsen, H. (2022). Slutrapport. Etablering av nationella normvärden avseende den organisatoriska och sociala arbetsmiljönpå svenska arbetsplatser. Malmö
Organisations

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