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Forssell, Rebecka
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Publications (10 of 19) Show all publications
Forssell, R., Berthelsen, H. & Jönsson, S. (2024). Negotiating for influence and resources: A study of Swedish teachers' and principals' experiences of aggressive emails from parents. Educational Management Administration & Leadership
Open this publication in new window or tab >>Negotiating for influence and resources: A study of Swedish teachers' and principals' experiences of aggressive emails from parents
2024 (English)In: Educational Management Administration & Leadership, ISSN 1741-1432, E-ISSN 1741-1440Article in journal (Refereed) Epub ahead of print
Abstract [en]

This article focuses on teachers’ and principals’ experiences of aggressive emails in home–school collaborations with parents. Semi-structured interviews with 31 teachers and principals from primary, lower and upper secondary schools in Sweden were conducted. Three categories were identified in the material which illuminate the phenomenon of cyberaggression towards principals and teachers from parents: ‘aggressive emails as reactions to principals and teachers’ performances’, ‘aggressive emails as a way of imposing power’ and ‘aggressive emails as a source of anxiety, loss of joy, and decreased focus on core tasks’. The study concludes that cyberaggression in emails from parents is centred around the act of negotiating and that email communication opens up spaces for negotiation to take place. The study also concludes that email cyberaggression tends to be instrumental in character, intended to result in a specific outcome rather than to cause harm. However, cyberaggression influences professional practice and can create a vicious circle of administrative obligation.

Place, publisher, year, edition, pages
Sage Publications, 2024
National Category
Other Social Sciences
Research subject
Organisational studies
Identifiers
urn:nbn:se:mau:diva-66619 (URN)10.1177/17411432241242263 (DOI)001193820100001 ()2-s2.0-85189133521 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, grant no. 2016-07220AFA Insurance, Dnr 190182
Available from: 2024-04-04 Created: 2024-04-04 Last updated: 2024-04-23Bibliographically approved
Farley, S., Cowen Forssell, R., Holm, K. & Berthelsen, H. (2024). Predictors of work-related cyberaggression in a random sample of the Swedish working population. International Journal of Workplace Health Management, 17(1), 57-71
Open this publication in new window or tab >>Predictors of work-related cyberaggression in a random sample of the Swedish working population
2024 (English)In: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 17, no 1, p. 57-71Article in journal (Refereed) Published
Abstract [en]

Purpose: With greater numbers of employees using computer-mediated communication, cyberaggression is becoming a more pressing problem for employees and their organizations. However, while a growing body of research illustrates its harmful effects, little is known about the factors that drive its occurrence. The authors therefore sought to identify factors that increase the risk of cyberaggression among employees.

Design/methodology/approach: A random sample of the Swedish working population (N = 11,556) was surveyed via Statistics Sweden (SCB), which produced a final sample of N = 2,847 (response rate = 24.6%).

Findings: Logistic regression analysis showed that emotionally demanding work, availability expectations, low perceived work quality, public sector work and being in a managerial position were related to higher levels of experienced cyberaggression. In addition, exploratory analyses indicated that some of these factors were more strongly related to cyberaggression enacted by organizational insiders compared to organizational outsiders.

Originality/value: Together, the authors' findings suggest that situational factors are stronger antecedents of cyberaggression victimization than personal factors. This has implications for organizations, as practical steps can be taken to reduce cyberaggression among employees.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2024
Keywords
Cyberaggression, General aggression model, Antecedents, Organizational outsiders, Computer-mediated communication
National Category
Work Sciences
Identifiers
urn:nbn:se:mau:diva-65483 (URN)10.1108/IJWHM-09-2023-0123 (DOI)001146875600001 ()2-s2.0-85183051519 (Scopus ID)
Available from: 2024-01-29 Created: 2024-01-29 Last updated: 2024-04-02Bibliographically approved
Cowen Forssell, R., Ringblom, L., Jönsson, S. & Berthelsen, H. (2024). Work-related cyber mistreatment from guardians, members of the public, and pupils in the context of educational work: From incivility to aggression. Teaching and Teacher Education: An International Journal of Research and Studies, 145, 1-10, Article ID 104603.
Open this publication in new window or tab >>Work-related cyber mistreatment from guardians, members of the public, and pupils in the context of educational work: From incivility to aggression
2024 (English)In: Teaching and Teacher Education: An International Journal of Research and Studies, ISSN 0742-051X, E-ISSN 1879-2480, E-ISSN 1879-2480, Vol. 145, p. 1-10, article id 104603Article in journal (Refereed) Published
Abstract [en]

This study explores the nature of work-related cyber mistreatment from guardians, pupils, and members of the public as experienced by educational workers. Thematic analysis of data collected by semi-structured interviews with 31 teachers and principals resulted in two overarching themes; directly addressed cyber mistreatment in email and unwanted negative exposure on social media. The data spans over different types of cyber mistreatment, ranging from cyber incivility to cyberaggression. Educational workers typically feel powerless when exposed to mistreatment, and require support to manage these complex, novel, and distressing situations.

Keywords
Cyber mistreatment Cyberaggressions Cyber incivility Digitalisation Organisational outsider Work environment Human service organisation
National Category
Other Social Sciences Work Sciences
Research subject
Organisational studies
Identifiers
urn:nbn:se:mau:diva-67047 (URN)10.1016/j.tate.2024.104603 (DOI)
Funder
AFA Insurance, 190182
Available from: 2024-05-02 Created: 2024-05-02 Last updated: 2024-05-07Bibliographically approved
Holm, K., Cowen Forssell, R. & Jönsson, S. (2023). Preliminära effekter av en arbetsplatsintervention som syftar till att främja hövlighet och respekt i organisationer. In: Program och abstrakt: FALF 2023 Arbetets gränser. Paper presented at FALF 2023 Arbetets gränser, 14-16 juni 2023, Helsingborg (pp. 58). Historiska institutionen, Lunds universitet
Open this publication in new window or tab >>Preliminära effekter av en arbetsplatsintervention som syftar till att främja hövlighet och respekt i organisationer
2023 (Swedish)In: Program och abstrakt: FALF 2023 Arbetets gränser, Historiska institutionen, Lunds universitet , 2023, p. 58-Conference paper, Oral presentation with published abstract (Other academic)
Place, publisher, year, edition, pages
Historiska institutionen, Lunds universitet, 2023
National Category
Psychology Work Sciences
Research subject
Arbete och organisation; Organisational studies
Identifiers
urn:nbn:se:mau:diva-60863 (URN)
Conference
FALF 2023 Arbetets gränser, 14-16 juni 2023, Helsingborg
Funder
AFA Insurance, 210121
Available from: 2023-06-16 Created: 2023-06-16 Last updated: 2023-06-29Bibliographically approved
Holm, K., Cowen Forssell, R., Jönsson, S. & Björk, J. (2023). Testing the effects of an intervention aimed to increase civility in Swedish workplaces. In: The future is now - the changing world of work: Book of abstracts. Paper presented at EAWOP - 21st European Association of Work and Organizational Psychology Congress, 24-27 May 2023, Katowice, Poland.
Open this publication in new window or tab >>Testing the effects of an intervention aimed to increase civility in Swedish workplaces
2023 (English)In: The future is now - the changing world of work: Book of abstracts, 2023Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Research goals and why the work was worth doing

Over the past two decades, research has demonstrated that workplace incivility is a ubiquitous work environment issue, which can have deleterious consequences for both individuals and organizations (Schilpzand et al., 2016; Cortina et al., 2017). Workplace incivility refers to low-intensity rude behavior in the workplace (Andersson & Pearson, 1999). The effects of incivility can be far-reaching, as it may spread in the workplace (Foulk et al., 2016; Holm et al., 2021). 

One promising avenue to address incivility has been the use of civility interventions. Actively promoting civility in the workplace may reduce the risk for incivility, and increase civility and respect (Leiter et al., 2011; 2012). However, recent research has shown less consistent results of civility interventions when applied in other cultural contexts than North America (e.g., Sawada et al., 2021), or in other workplaces than hospitals (e.g., Grantham, 2019). More information is therefore needed on the effects of implementing civility interventions in the workplace, particularly exploring mechanisms and moderators in the intervention process. The aim of the present study is to test the effects of an intervention aimed to increase civility in Swedish workplaces.

 

Theoretical background

The present study is based on the principles developed in the Civility, Respect and Engagement in the Workplace (CREW) intervention (Osatuke et al., 2013).  CREW was developed by the United States Department of Veteran Affairs in 2005. CREW was a culture-based workplace intervention promoting civility in the workplace in the departments’ VA-hospitals, with documented successful outcomes (Osatuke et al., 2009). Two research studies tested the effect of the CREW intervention in hospitals in North America, showing both short- and long-term effects of the intervention on workplace behavior, attitudes, and absence (Leiter et al., 2011; 2012). However, little is still known about how civility interventions operate in other contexts than hospitals, and which mechanisms or boundary conditions that influence the impact of civility interventions.  

 

Design/Methodology/Approach/Intervention

The present study has a quasi-experimental waitlist-control design. Participating workplaces are assigned to one of two conditions, an intervention condition or waitlist. The intervention group participates in a series of monthly workshops during the period of September 2022 – January 2023. The workshops address topics such as workplace culture, with the aim to promote workplace civility and reduce the risk of workplace incivility. The waitlist serves as the control group. Pre- and post-surveys are conducted to investigate possible effects of the intervention on measures of workplace (in)civility, norms for civility, social work environment factors, as well as work-related well-being. 

 

Results (expected)

Baseline survey data have currently been gathered from about 200 individuals across 13 workplaces in a Swedish municipality. The intervention group is currently undergoing the workshop series. The follow up post-survey is planned for January of 2023. When post-measures have been completed, possible change in measures of workplace civility, norms for civility, and workplace incivility will be explored. Change in social work environment factors, as well as work-related well-being, will also be explored. The intervention is expected to result in increased civility and norms for civility, as well as reduced incivility over time. 

 

Limitations

Workplaces were not assigned to the intervention or control condition via cluster randomization. Instead, it was based on practical aspects such as feasibility and scheduling in the participating organizations. Moreover, the follow-up measure is carried out only a few weeks after completion of the final workshop. Possible effects on behavior or well-being may take longer time to develop. Lastly, the measures are self-reported by participants.

 

Conclusions – research and or practical implications/Originality/Value

Results from the post-measure surveys will be presented at the congress. The originality of the project lies in exploring the effects of an updated version of a civility intervention, in a context outside of hospital settings in North America. The study will also provide information about potential mechanisms and moderators involved in the intervention process. Practically, the knowledge that results from the study could be of use in future attempts to improve the social work environment in workplaces by working with the workplace culture.

 

Relevance to the Congress Theme

The study is relevant to several of the congress themes, e.g. 6. Group dynamics, 8. Organizational design and development, 15. Stress and dysfunction, and 18. Well-being.

 

Relevant UN SDGs

Goal 3. Good health and well-being

Goal 8. Decent work and economic growth

National Category
Psychology
Research subject
Organisational studies; Arbete och organisation
Identifiers
urn:nbn:se:mau:diva-59745 (URN)
Conference
EAWOP - 21st European Association of Work and Organizational Psychology Congress, 24-27 May 2023, Katowice, Poland
Funder
AFA Insurance, 210121
Available from: 2023-05-30 Created: 2023-05-30 Last updated: 2023-08-25Bibliographically approved
Holm, K., Cowen Forssell, R. & Jönsson, S. (2022). Utveckling och tillämpning av en evidensbaserad metod för att främja hövlighet i organisationer: En projektöversikt och resultat från en pilotstudie. In: Konferens FALF 2022 13–15 juni Kiruna Framtidens arbete – arbetets framtid: Book of abstracts. Paper presented at Forum för arbetslivsforskning 2022, Framtidens arbete - arbetets framtid, 13–15 juni, Kiruna.
Open this publication in new window or tab >>Utveckling och tillämpning av en evidensbaserad metod för att främja hövlighet i organisationer: En projektöversikt och resultat från en pilotstudie
2022 (Swedish)In: Konferens FALF 2022 13–15 juni Kiruna Framtidens arbete – arbetets framtid: Book of abstracts, 2022Conference paper, Oral presentation with published abstract (Refereed)
Abstract [sv]

Inledning

Internationell forskning har under de senaste åren visat att ohövliga beteenden i arbetslivet är en tydlig källa till stress, knutet till negativa konsekvenser för både individer och organisationer (Schilpzand m fl., 2016). Ohövliga beteenden kan beskrivas som både avsiktliga och oavsiktliga lågintensiva negativa beteenden som bryter mot normer för respekt på arbetsplatsen (Andersson & Pearson, 1999), t ex nedlåtande kommentarer, att inte bli lyssnad till, eller ett nonchalant eller avfärdande bemötande från kollegor (Cortina m fl., 2013). Ohövlighet skiljer sig från grövre typer av kränkningar, som arbetsplatsmobbning, genom att det har en lägre intensitet, och att intentionen bakom beteendet är mer tvetydig (Leiter m fl., 2015).

Forskning har även visat att ohövliga beteenden är vanligt förekommande på den svenska arbetsmarknaden (Torkelson m fl., 2016). En svensk avhandling visade nyligen att vittnen till ohövliga beteenden har en ökad tendens att själv utöva ohövliga beteenden mot andra, och att ohövlighet kan knytas till arbetsplatsens kultur (Holm, 2021). Trots att ohövliga beteenden är vanligt förekommande och riskerar att spridas, har relativt få systematiska insatser utvecklats för att förebygga och motverka ohövliga beteenden i arbetslivet. Ett undantag är den amerikanska interventionsmodellen Civility, Respect and Engagement in the Workplace (CREW), som utvecklats specifikt för att främja hövlighet och respekt i bemötandet mellan kollegor inom den amerikanska sjukvården (Osatuke m fl., 2009; 2013). CREW har utvärderats i par studier, där insatsen visat på effekter som en ökad nivå av hövliga beteenden över tid, mindre ohövlighet, ökad tillit till ledningen, ökad arbetstillfredsställelse och mindre frånvaro (Osatuke m fl., 2009; Leiter m fl., 2011). Förändringen av rapporterad hövlighet visade även på en trend som fortsatte att utvecklas i positiv riktning ett år efter insatsen avslutats (Leiter m fl., 2012).

Det saknas däremot fortfarande kunskap om vilka faktorer (organisatoriskt och socialt) som leder till en positiv förändring, och hur effektiv insatsen är utanför sjukvården, såväl som i andra nationella kontexter. Det finns därför ett behov av att vidareutveckla interventionen, pröva den på den svenska arbetsmarknaden, och identifiera vilka faktorer som får metoden att fungera. Med bakgrund av detta pågår ett forskningsprojekt som syftar till att utveckla och implementera en hövlighetsinsats i ett antal olika organisationer, som präglas av olika förutsättningar, styrning, målbilder, och arbetsformer. Detta för att möjliggöra en utvärdering av insatsens gångbarhet i olika organisatoriska kontexter.

 

Syfte

Projektet har två huvudsakliga syften. Det första syftet är att utveckla och implementera en hövlighetsintervention, och undersöka om förändringen av beteenden och arbetsrelaterad hälsa påverkar, eller påverkas av, den organisatoriska och sociala arbetsmiljön. Projektet syftar även till att, utifrån interventionens resultat, sammanställa ett metodstöd med konkreta riktlinjer för hur organisationer kan arbeta preventivt mot kränkande särbehandling och ohälsa.

 

Metod

Insatsen kommer att genomföras som en workshopserie med arbetsgrupper under sex månaders tid, och jämföras med kontrollgrupper i samma verksamheter. Projektet tillämpar en väntliste-kontroll-design, vilket innebär att personer som ingår i kontrollgruppen också erbjuds möjlighet att delta i insatsen när insatsgruppen slutfört sin workshopserie. 

Insatsen består av diskussionsmoment under månadsvisa träffar med fokus på kommunikation och socialt klimat på arbetsplatsen. Insatsen tar utgångspunkt i individernas egna erfarenheter, där de är aktiva agenter i processen. Arbetsgrupperna bidrar därmed genom att identifiera vad de ser som hövligt, och sätter själva mål för hövlighet som utgår från gruppens delade upplevelser av vad hövlighet är (Osatuke m fl., 2009). 

Totalt planeras insatsen att genomföras i fem organisationer. Det rör sig om två större förvaltningar i Malmö stad som bedriver människobehandlande arbete, såväl som förskoleverksamheter, en organisation med kulturarbetare, och ett privat företag med tekniskt orienterat arbete. För att utvärdera insatsen genomförs enkäter före, direkt efter, och sex månader efter insatsen. Uppföljande intervjuer kommer även att genomföras med medverkande i insatsen. 

 

Resultat

Under våren 2022 genomförs en pilotstudie för att pröva ut det frågeformulär som planeras att användas i projektet. Pilotdata kommer att samlas in från ett bekvämlighetsurval av yrkesverksamma individer. Resultat kring frågeformulärets psykometriska egenskaper, såväl som samband mellan hövlighet/ohövlighet, normer kring hövlighet, och social arbetsmiljö kommer att presenteras. Initiala resultat från pilotstudien kring samband mellan hövlighet, ohövlighet, normer och den sociala arbetsmiljön förväntas generera viktig kunskap om vilka potentiella effekter insatsen kan komma att resultera i.

 

Finansiering

Projektet finansieras av AFA försäkring (dnr 210121).

National Category
Work Sciences Psychology
Research subject
Arbete och organisation; Organisational studies
Identifiers
urn:nbn:se:mau:diva-52933 (URN)
Conference
Forum för arbetslivsforskning 2022, Framtidens arbete - arbetets framtid, 13–15 juni, Kiruna
Projects
Utveckling och tillämpning av en evidensbaserad metod för att förbättra den sociala arbetsmiljön
Funder
AFA Insurance
Available from: 2022-06-16 Created: 2022-06-16 Last updated: 2022-12-07Bibliographically approved
Forssell, R. (2020). Gender and organisational position: predicting victimisation of cyberbullying behaviour in working life (ed.). International Journal of Human Resource Management, 31(16), 2045-2064
Open this publication in new window or tab >>Gender and organisational position: predicting victimisation of cyberbullying behaviour in working life
2020 (English)In: International Journal of Human Resource Management, ISSN 0958-5192, E-ISSN 1466-4399, Vol. 31, no 16, p. 2045-2064Article in journal (Refereed) Published
Abstract [en]

The purpose of this study was to investigate possible predictors of cyberbullying behaviour in working life by examining previously known predictors of face-to-face bullying as well as demographic variables such as gender and formal position in the work organisation. Multiple regression analyses were conducted on a random sample of 3371 respondents. The results show that a poor social climate at work predicted exposure to cyberbullying behaviour. The study also found differences related to gender and organisational position. While low support from managers was related to higher exposure to cyberbullying behaviours for men managers, men non-managers and women non-managers, this relation did not apply to women managers. For women managers alone, low support from colleagues was associated with exposure to cyberbullying behaviours. Further, only for women managers age had no protective effect of exposure to cyberbullying behaviour. These findings imply that men and women have different social experiences in terms of holding power in working life. As women managers are in a minority in working life, other factors may be involved in predicting exposure to cyberbullying behaviour for women managers than for the other three groups. This article contributes to the sparse knowledge on cyberbullying in working life by recognising triggering factors.

Place, publisher, year, edition, pages
Routledge, 2020
National Category
Social Work
Identifiers
urn:nbn:se:mau:diva-2038 (URN)10.1080/09585192.2018.1424018 (DOI)000565786600002 ()2-s2.0-85041200223 (Scopus ID)24869 (Local ID)24869 (Archive number)24869 (OAI)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2024-02-06Bibliographically approved
Cowen Forssell, R. (2019). Cyberbullying in a boundary blurred working life: Distortion of the private and professional face on social media (ed.). Qualitative research in organization and management, 15(2)
Open this publication in new window or tab >>Cyberbullying in a boundary blurred working life: Distortion of the private and professional face on social media
2019 (English)In: Qualitative research in organization and management, ISSN 1746-5648, E-ISSN 1746-5656, Vol. 15, no 2Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to explore what characterizes cyberbullying when it is performed in digital space and in an increasingly boundary blurred working life context. Design/methodology/approach Cyberbullying is explored through the lens of Erving Goffman’s theories on everyday life interaction and social media scholars understanding of social life on the internet today. The empirical material for the study is grounded in eight in-depth interviews with individuals who have been subjected to cyberbullying behavior in their professional life. The interview data were analyzed by means of thematic analysis. Findings Three key themes were identified: spatial interconnectedness, colliding identities and the role of the audience. The empirical data indicate that in order to understand cyberbullying in working life, it is necessary to consider the specific context that emerges with social network sites and blogs. Moreover, this study shows how social network sites tend to blur boundaries between the private and the professional for the targeted individual. Originality/value Cyberbullying in working life is a relatively under-researched area. Most existing research on cyberbullying follows the tradition of face-to-face bullying by addressing the phenomenon with quantitative methods. Given the limited potential of this approach to uncover new and unique features, this study makes an important contribution by exploring cyberbullying with a qualitative approach that provides in-depth understanding of the new situations that emerge when bullying is performed online.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Cyberbullying, audience, social network sites, Front and backstage, working life
National Category
Social Work
Identifiers
urn:nbn:se:mau:diva-1348 (URN)10.1108/QROM-05-2018-1636 (DOI)000530062200001 ()2-s2.0-85067877382 (Scopus ID)29608 (Local ID)29608 (Archive number)29608 (OAI)
Available from: 2020-02-27 Created: 2020-02-27 Last updated: 2024-02-06Bibliographically approved
Cowen Forssell, R. (2019). Cyberbullying: transformation of working life and its boundaries (ed.). (Doctoral dissertation). Malmö University, Faculty of Culture and Society
Open this publication in new window or tab >>Cyberbullying: transformation of working life and its boundaries
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Sverige liksom många andra länder genomgår en digitaliseringsprocess som påverkar hur vi tar oss an och förhåller oss till arbete. I arbetslivets digitalisering ingår även psykosociala aspekter som uppstår som en följd av ökad digital kommunikation. Cybermobbning, eller nätmobbning som det ofta refereras till i en svensk kontext, syftar på mobbning via digitala kanaler och inkluderar aggressiva eller negativa beteenden på e-post, SMS, blogg eller sociala nätverkssajter som Facebook. Medan det har bedrivits forskning om cybermobbning bland barn och ungdomar de senaste två decennierna befinner sig forskningen om cybermobbning bland vuxna i arbetslivet fortfarande i ett utforskande skede. Den här avhandlingen syftar till att utveckla ny kunskap om hur cybermobbning i arbetslivet kan förstås och förklaras. För att uppnå syftet undersöks hur cybermobbning i arbetslivet uttrycks och vilka individuella, sociala och organisatoriska implikationer mobbning medför när det sker i digitala rum. Avhandlingen har en interdisciplinär ansats och integrerar teoretiska ansatser från urbana studier, organisationspsykologi samt sociologi. Vidare tillämpas ‘mixed methods research design’ i syfte att generera skilda och komplementära perspektiv på samma fenomen. Föreliggande sammanläggningsavhandling består av tre artiklar, varav två är publicerade i vetenskapliga tidskrifter och en är under granskning för publicering. Den övergripande frågeställningen är formulerad enligt följande: På vilket sätt förändras mobbning i arbetslivet när den sker genom social interaktion i digitala rum? Tillsammans med den teoretiska diskussion som förs i kappan besvaras frågeställningen genom tre empiriska datakällor – en pilotstudie, en enkätstudie och en intervjustudie. Varje artikel i avhandlingen har sina specifika frågeställningar eller hypoteser, men den övergripande frågeställningen för avhandlingen besvaras genom att använda mixed methods. Tre övergripande teman identifieras i avhandlingen: nya maktdynamiker i cybermobbning, media-specifika uttryck i cybermobbning och konceptuella utmaningar i att studera cybermobbning. Nya maktdynamiker i cybermobbning beskriver hur maktrelationer i cybermobbning skiljer sig till viss del från maktrelationer i mobbning ansikte-mot-ansikte. Temat är baserat på resultatet som visar att fler personer i arbetsledande positioner än ickearbetsledande positioner är utsatta för cybermobbning. Detta antyder att digital kommunikation påverkar maktdynamiker och möjliggör för personer i formellt lägre positioner att mobba en chef. Ytterligare en aspekt som lyfts fram är att när digital kommunikation bidrar till en uppluckring av gränser i arbetslivet kan personer utanför organisationen såsom studenter, elever, kunder eller medborgare bli förövare av arbetsrelaterad cybermobbning. Det andra temat media-specifika uttryck i cybermobbning utgår ifrån att cybermobbning uttrycks olika i e-post jämfört med Facebook och bloggar och att cybermobbning därför bör förstås i förhållande till den kontext som den specifika kommunikationskanalen skapar. Temat är utvecklat mot bakgrund av resultatet som visar en övervikt av passiv och exkluderande mobbning via e-post och exempel på särskilt aggressiv och direkt uttryckt mobbning på Facebook och blogg. Vilka som är åskådare och kommunikationskanalens förankring i arbetsorganisationen förefaller påverka hur cybermobbning uttrycks. Det tredje temat, konceptuella utmaningar i att studera cybermobbning, framhåller en rumslig sammankoppling mellan cybermobbning och mobbning ansikte-mot-ansikte. Här diskuteras vilken betydelse överlappning mellan cybermobbning och mobbning ansikte-mot-ansikte har för tolkning av fenomenets omfattning. Vidare diskuteras några svårigheter med att studera cybermobbning utifrån traditionella operationaliseringar av mobbning.

Place, publisher, year, edition, pages
Malmö University, Faculty of Culture and Society, 2019. p. 139
Series
Dissertation Series in Migration, Urbanisation, and Societal Change ; 6
Keywords
Nätmobbning
National Category
Social Sciences
Identifiers
urn:nbn:se:mau:diva-7432 (URN)10.24834/2043/26918 (DOI)26918 (Local ID)978-91-7104-952-0 (ISBN)978-91-7104-953-7 (ISBN)26918 (Archive number)26918 (OAI)
Public defence
2019-02-01, Hörsal C, Niagara, Nordenskiöldsgatan 1, Malmö, 10:15 (English)
Opponent
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2020-06-02Bibliographically approved
Nauwerck, G. & Cowen Forssell, R. (2018). The Digital Work Environment—a Challenge and an Opportunity for CSCW. In: Proceedings of 16th European Conference on Computer-Supported Cooperative Work: Exploratory Papers. Paper presented at ECSCW 2018, June 4–8, Nancy, France. EUSSET
Open this publication in new window or tab >>The Digital Work Environment—a Challenge and an Opportunity for CSCW
2018 (English)In: Proceedings of 16th European Conference on Computer-Supported Cooperative Work: Exploratory Papers, EUSSET , 2018Conference paper, Published paper (Refereed)
Abstract [en]

In this exploratory paper we will present the emerging concept of the Digital Work Environment. This is concept rooted in Swedish debate on the workplace, information and communication technology (ICT) and well-being. We argue that the concept can be understood as a boundary object uniting different actors (mainly researchers, unions, and policy makers) in a common discourse on what has been labelled as the dark side of information technology. We also argue that the concept needs to embrace an organisational perspective as well as the relational aspects of the psychosocial work environment. Such a move would open the door to a large volume of relevant research that might reinvigorate the concept. More specifically we will show how this would allow the inclusion of the increasingly important aspect of cyberbullying, which at the same time is an example of blurring borders between work and non-work ICT use.  

Place, publisher, year, edition, pages
EUSSET, 2018
Series
Reports of the European Society for Socially Embedded Technologies, ISSN 2510-2591 ; 2:1
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:mau:diva-64662 (URN)10.18420/ecscw2018_4 (DOI)2-s2.0-85084944278 (Scopus ID)
Conference
ECSCW 2018, June 4–8, Nancy, France
Available from: 2023-12-20 Created: 2023-12-20 Last updated: 2023-12-20Bibliographically approved
Projects
Cyberbullying at work; Malmö University, Centre for Work Life and Evaluation Studies (CTA)Organisational and social safety climate in human service organisations – Developing proactive approaches and tools for research, practice and intervention; Malmö University
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