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  • 1.
    Boztepe, Suzan
    Malmö högskola, Faculty of Technology and Society (TS).
    Design expanding into strategy: Evidence from design consulting firms2016In: Proceedings of DRS2016: Design + Research + Society - Future-Focused Thinking;3, Design Research Society, DRS , 2016, p. 1253-1271Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to examine how design works at the level of strategy. Through analyses of the practices of five design consulting firms in Denmark, it explores how designers become part of strategy formation in the first place, the types of strategic work they undertake, and what design skills and knowledge they utilize in the making of strategy. The findings suggest that designers engage in strategy-level work in multiple domains ranging from redefinition of existing strategies to building unique organizational competencies to setting corporate vision by developing future scenarios.

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  • 2.
    Boztepe, Suzan
    Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Organizational learning through collaborative project-based service design course: The flip side of the coin2022In: Proceedings DRS2022 Bilbao / [ed] D. Lockton, S. Lenzi, P. Hekkert, A. Oak, J. Sádaba, & P. Lloyd, London: Design Research Society, 2022Conference paper (Refereed)
    Abstract [en]

    Collaborating with public or private sector organizations in project-based courses equips design students with key skills to future-proof their careers, but this gives only one side of the story as the key feature of these partnerships is that they are mutualistic collaborations. However, the benefits to organizations of collaborating are not fully explored. This paper presents a case study of partnerships with four different public organizations in a service design course over a five-year period. It argues that collaborating in project-based courses serves as risk-free experimentation and paves the way for organizational learning. The paper first reviews the existing research on collaboration in design education and organizational learning. Then, three types of learning that emerged from the data are analyzed. Next, the steps to successful collaboration are discussed, noting the ups and downs of managing the project partnerships. Finally, the challenges of teaching a collaborative project-based design course are discussed.

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    fulltext
  • 3.
    Boztepe, Suzan
    Malmö University, Data Society. Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Redesigning the curriculum: A participatory design approach2022Conference paper (Other academic)
  • 4.
    Boztepe, Suzan
    Malmö University, Data Society. Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Rethinking the Public Sector: Design storytelling as a catalyst for organizational transformation2022Conference paper (Other academic)
  • 5.
    Boztepe, Suzan
    Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    The View from Within: Design's Voyage to Get a Seat at the Strategy Table2018In: Proceedings of the Design Research Society (DRS) International Conference: Catalyst, Design Research Society, 2018, Vol. 7, p. 3037-3048Conference paper (Refereed)
    Abstract [en]

    It is often argued that design serves as an effective change agent in strategy formation. However, the question of how this actually occurs remains largely unexplored. Through case studies of five design consulting firms in Denmark, this paper examines how design gets involved in the making of strategy. The findings show that there are at least two paths to strategy-level work: First, design works its way to strategizing through repeated client engagement and trust building. That is, design consulting firms work with the same client over a long period of time, they gain trust of their clients, so the complexity and strategic importance of their deliverables gradually increase. Second, design consulting firms use human-centered approach as a means for reviewing the business strategy of their clients. That is, user research brings user needs, problems and opportunities into focus, which, in turn, paves the way for strategy-level discussions and solution seeking. Each path is discussed in terms of issues in design management, including, but not limited to, design activities, competence building in design firms and organizational structures.

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    FULLTEXT01
  • 6.
    Boztepe, Suzan
    et al.
    Malmö University, Data Society. Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Berg, Martin
    Malmö University, Data Society. Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Connected Eating: Servitising the Human Body through Digital Food Technologies2020In: Digital Food Cultures / [ed] Deborah Lupton and Zeena Feldman, Abingdon & New York: Routledge, 2020, 1Chapter in book (Refereed)
  • 7.
    Boztepe, Suzan
    et al.
    Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).
    Glöss, Mareike
    Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
    Grönvall, Erik
    Department of Digital Design, IT University of Copenhagen, Denmark.
    Christiansson, Jörn
    Department of Digital Design, IT University of Copenhagen, Denmark.
    Linde, Per
    Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).
    Designing the city: challenges and opportunities in digital public service design2023In: C&T '23: proceedings of the 11th international conference on communities and technologies, New York: Association for Computing Machinery (ACM), 2023, , p. 3p. 266-269Conference paper (Refereed)
    Abstract [en]

    Municipalities around the world have become increasingly reliant upon digital technologies in their everyday operations. In pursuit of a faster, cheaper, and more efficient local government, service platforms and applications that mediate citizen-government inter- actions, smart city infrastructures, and automated decision-making systems have proliferated. More recently, digital technologies are also sought to address socially complex issues and foster civic en- gagement. These ambitions, motivated by both rational and demo- cratic perspectives, however, confront many challenges such as de- signing with wide heterogeneous groups, navigating organizational structures, and dealing with the political agendas and conflicting perspectives of multiple stakeholders. Designing digital technolo- gies for municipalities, therefore, requires an ability to address the technical, social, institutional, and political challenges critically, practically, and holistically. This hybrid workshop aims to bring together researchers and practitioners to (1) explore how this could be achieved and (2) map the existing and emerging challenges and opportunities for designing public digital services and technologies.

  • 8.
    Boztepe, Suzan
    et al.
    Linköping University, Sweden.
    Linde, Per
    Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).
    Smedberg, Alicia
    Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).
    Design making its way to the city hall: Tensions in design capacity building in the public sector2023In: IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy / [ed] De Sainz Molestina, D.; Galluzzo, L.; Rizzo, F.; Spallazzo, D., Milan, Italy: Design Research Society, 2023Conference paper (Refereed)
    Abstract [en]

    Public sector organizations have been increasingly turning to design in their pursuit to innovate and address pressing challenges that seem intractable through their existing ways of working. Design’s presence in the public sector is still a relatively recent phenomenon ridden with many challenges. Through a study of three municipalities in Sweden, we present tensions designers face as they work their way to build design capacity. We argue that making a place for design in organizational systems and their ways of working requires skillfully navigating these tensions. We describe each tension in terms of their contradictions embedded in dualities and discuss designers’ ways of managing them. Practical applications for design and public administration are also discussed.

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    fulltext
  • 9. Heskett, John
    Boztepe, Suzan (Editor)
    Malmö högskola, Faculty of Technology and Society (TS).
    Design and the Creation of Value2017Book (Other academic)
    Abstract [en]

    Design and the Creation of Value' publishes for the first time his groundbreaking seminar on design and economic value. In remarkably clear and accessible prose Heskett explores the how the key traditions of economic thought conceive of how value is created. Critically teasing out the role of design in this process, Heskett shows how design's role in innovating and creating value creating value for organisations and products can be given a firm grounding in economic theory. Featuring examples of businesses which have successfully responded to the value of design in their practice, as well as others who have failed because of their inability to understand value-creation, Heskett looks in detail at the relationship between producers, markets, products and consumers, using these instances to offer a both a strong critique of the limitations conventional economic thought and new model of the economic importance of design thinking in value creation. - See more at: http://www.bloomsbury.com/us/design-and-the-creation-of-value-9781474274302/#sthash.Y5mJ13ze.dpuf

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