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Duct-Tape Solutionism: Automation as Panacea and Stopgap in the Swedish Public Sector
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT). (DWF)ORCID iD: 0000-0002-7628-5829
2024 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

This paper explores the Swedish public sector's response to an impending demographic crisis, particularly the challenges posed by an ageing population. It scrutinises the paradoxical perception of automation, especially Robotic Process Automation (RPA), as both a panacea and a stopgap measure. The paper identifies two main themes: the pressing need to rejuvenate the public sector through automation to avert potential collapse, and the reshaping of current work practices to suit an automated, albeit uncertain, future. At the core of this analysis is the idea of automation as a continual journey, not a final solution. This journey is akin to a form of repair work, where automation technologies act as provisional, duct-tape solutions, perpetually pushing the boundaries of the future. The paper argues that the role of automation extends beyond the mere elimination of human labour; it is about its transformation. Automation emerges as a catalyst for organisational change, enforcing uniformity and challenging traditional, individualised work methods. In summary, this paper highlights the nuanced use of metaphors of breakage and repair in steering the public sector's organisational transformation. It positions automation as a pivotal yet elusive concept, emphasising the complexity and temporality of solutionism in the face of uncertain futures.

Place, publisher, year, edition, pages
2024. p. 804-805
National Category
Computer and Information Sciences Sociology (excluding Social Work, Social Psychology and Social Anthropology) Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:mau:diva-70730ISBN: 978-2-9598317-0-6 (electronic)OAI: oai:DiVA.org:mau-70730DiVA, id: diva2:1893896
Conference
The 16th European Sociological Association (ESA) Conference, 27-30 August, Porto, Portugal.
Funder
Swedish Research Council, 2020-00977Available from: 2024-08-31 Created: 2024-08-31 Last updated: 2025-02-25Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
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Output format
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