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Saving time for activation or relationships? The legitimation and performance of automated decision-making for time efficiency in two street-level bureaucracies serving poor and unemployed clients
Malmö University, Faculty of Health and Society (HS), Department of Social Work (SA).ORCID iD: 0000-0003-3565-6563
Department of Social Work, Linnæus University, Växjö, Sweden.ORCID iD: 0000-0003-4740-2499
School of Social Work, Lund University, Lund, Sweden.ORCID iD: 0000-0002-0652-9357
2024 (English)In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588, Vol. 14, no 2, p. 209-221Article in journal (Refereed) Published
Abstract [en]

In the last decade, digitalized automated decision-making (ADM) has been implemented in many Swedish municipal social services to achieve values such as legal security, client empowerment and time efficiency. The paper aims to understand how ADM policy is legitimized and performed through time efficiency, by a comparison of ADM policy in two Swedish municipalities’ social assistance agencies. It builds on 17 interviews with managers and professionals in two Swedish municipalities’ social assistance units. Findings show ADM is legitimized through arguments of activation and relationships, and performed by handling more applications or increasing time spent with clients, rather than being perceived as increasing the quality of social assistance services. This highlights the significance of organizational goals regarding how street-level bureaucrats perform tasks within their discretionary powers.

Place, publisher, year, edition, pages
Taylor & Francis, 2024. Vol. 14, no 2, p. 209-221
National Category
Social Work
Identifiers
URN: urn:nbn:se:mau:diva-61789DOI: 10.1080/2156857x.2023.2218385ISI: 001159723900001Scopus ID: 2-s2.0-85161423038OAI: oai:DiVA.org:mau-61789DiVA, id: diva2:1785939
Available from: 2023-08-07 Created: 2023-08-07 Last updated: 2024-07-31Bibliographically approved

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Nordesjö, Kettil

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Nordesjö, KettilUlmestig, RickardScaramuzzino, Gabriella
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  • apa
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