From my own experience as a school counselor I have learned that the decision making processes in terms of supporting and helping the students is extremely hard and very individual. In different situations, a different approach between individuals is present. I thought about which factors effects the school counselor’s way of handling problematic situations. I soon realized that the individual has a great effect on the work itself. This brought my attention and I found it necessary to research the area more. This thesis is about the counselors in school and their assessments. The main focus is on differences in the decision making processes, if differences appear and why. By using theories that focus on interpretation of actions this thesis presents an insight in the school counselors work and provide the readers an explanation model to why differences appear. The theories used in this thesis are symbolic interactionism, phenomenology and social construction. These three theories are closely connected to one another and the selected keyword of each theory works as the foundation of the analysis. The main result of the study showed that interpretation of the situation and what references the interpreter has is critical to the result of actions. Many different factors however effects the interpretations based on the individual, such as emotional intelligence and the complexity of a professional relationship.