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The View from Within: Design's Voyage to Get a Seat at the Strategy Table
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).ORCID iD: 0009-0004-9225-7985
2018 (English)In: Proceedings of the Design Research Society (DRS) International Conference: Catalyst, Design Research Society, 2018, Vol. 7, p. 3037-3048Conference paper, Published paper (Refereed)
Abstract [en]

It is often argued that design serves as an effective change agent in strategy formation. However, the question of how this actually occurs remains largely unexplored. Through case studies of five design consulting firms in Denmark, this paper examines how design gets involved in the making of strategy. The findings show that there are at least two paths to strategy-level work: First, design works its way to strategizing through repeated client engagement and trust building. That is, design consulting firms work with the same client over a long period of time, they gain trust of their clients, so the complexity and strategic importance of their deliverables gradually increase. Second, design consulting firms use human-centered approach as a means for reviewing the business strategy of their clients. That is, user research brings user needs, problems and opportunities into focus, which, in turn, paves the way for strategy-level discussions and solution seeking. Each path is discussed in terms of issues in design management, including, but not limited to, design activities, competence building in design firms and organizational structures.

Place, publisher, year, edition, pages
Design Research Society, 2018. Vol. 7, p. 3037-3048
Series
Proceedings of DRS, ISSN 2398-3132
Keywords [en]
strategy, strategic design, design management, design, design consulting firms
National Category
Design
Identifiers
URN: urn:nbn:se:mau:diva-12372DOI: 10.21606/drs.2018.398Local ID: 26109ISBN: 978-1-912294-32-9 (electronic)OAI: oai:DiVA.org:mau-12372DiVA, id: diva2:1409419
Conference
DRS2018 Design Research Society, Design as a Catalyst for Change, Limerick, Ireland (25 – 28 June 2018)
Available from: 2020-02-29 Created: 2020-02-29 Last updated: 2023-12-07Bibliographically approved

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fulltext(322 kB)148 downloads
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Publisher's full textConference homepagehttp://www.drs2018limerick.org/participation/proceedings

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Boztepe, Suzan

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf