A person in need of an active wheelchair, whether an emerging need or as a replacement, stands before a number of decisions, not only concerning how to gain a wheelchair with adequate properties, but also con-cerning these properties per se. In order to make informed decisions, one prerequisite is knowledge on the matters being decided, and another is cooperation with health care professionals in the field of assistive devices provision. Earlier research on provision has revealed that user experiences of having sufficient in-formation is closely related to user satisfaction. Lack of user involvement may result in discontinuance, or the continued use of a sub-optimal wheelchair due to not having any other choice, resulting in reduced health. Therefore, involvement of users in this process is warranted. In this chapter, provision of active wheelchairs is discussed in relation to HL (Health literacy) and PCC (Person-centered care) as means of increasing the quality of the supply process from a user-centered perspective. Concluding, it is proposed that a SDS (Service Delivery System) incorporating elements of PCC and providing means of increased HL can lead to users experiencing increased wheelchair usability and useworthiness, providing means of em-powerment and increased quality of life.