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Underlying dimensions of verbal communication between dentists and patients in prosthetic dentistry
Malmö högskola, Faculty of Odontology (OD). Department of Prosthetic Dentistry, Institute of Postgraduate Dental Education, P.O. Box 1030, SE-551 11 Jönköping, Sweden.
Malmö högskola, Faculty of Odontology (OD).
School of Dentistry, University of Copenhagen, DK-2200 Copenhagen, Denmark.
2003 (English)In: Patient Education and Counseling, ISSN 0738-3991, E-ISSN 1873-5134, Vol. 50, no 2, p. 157-165Article in journal (Other academic) Published
Abstract [en]

The study explores whether the task-focused and socio-emotional dimensions of clinical communication is recognizable in the verbal communication context of prosthetic dentistry, as well as if there are other dimensions of communication in that context. Sixty-one audio recordings were made at three specialist clinics of prosthetic dentistry in Sweden. Sixty-one patients and 15 dentists participated. Sixty-one prosthetic rehabilitation periods were followed. Tooth- or implant-supported fixed prostheses were placed during this time. One visit near the end of each rehabilitation period was audiorecorded. The verbal communication was analyzed with the Roter Interaction Analysis System (RIAS)-dental. The categories were subjected to exploratory factor analysis. Patient and dentist verbal behavior could not be defined exclusively as socio-emotional or task-focused but had to be defined in other dimensions; Emotional exchange, information exchange-patient horizon, relation building exchange, information exchange-dentist horizon, and administrative and counseling exchange. Since the 'emotional exchange' factor was found to capture the largest share of the variance in the communicated patterns, the present study suggests that prosthetic care in dentistry is basically a human relationship with strong emotional communicative content.

Place, publisher, year, edition, pages
Elsevier, 2003. Vol. 50, no 2, p. 157-165
National Category
Dentistry
Identifiers
URN: urn:nbn:se:mau:diva-6697DOI: 10.1016/S0738-3991(02)00125-8ISI: 000183596500007PubMedID: 12781931Scopus ID: 2-s2.0-0038777258Local ID: 2974OAI: oai:DiVA.org:mau-6697DiVA, id: diva2:1403647
Available from: 2020-02-28 Created: 2020-02-28 Last updated: 2024-05-23Bibliographically approved

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Söderfeldt, Björn

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