Background: In Sweden, supply of assistive devices is a municipal/county council responsibility. Earlier research has mainly focused the matching of person and device. In contrast, this study concerns the process before the actual supply is initiated. Aim: Discuss the experience among persons who, for the first time, seek municipal information on assistive devices and the provision thereof through internet pages and contacts with prescribers. Methods: A combined analysis of data from two earlier studies was performed, focusing overall process perspectives: Study 1 described the experience of seeking information from municipal internet pages, and study 2 described the experience of personal contacts with municipal prescribers. Results: Internet pages and prescribers were, in general, perceived as lacking information on assistive devices, whereas information on provision was clearer. Internet sites were difficult to navigate, prescribers difficult to contact. Conclusions: The experience of seeking information on assistive devices through municipal internet pages and contacts with municipal prescribers was less empowering. From a process perspective, for a person to become an active partner in the actual provision of assistive devices, a person-centered process with improved accessibility to adequate information on assistive devices and provisioning may be a viable step.