Malmö University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Short and Long-Term Outcomes of a Workplace Civility Intervention in Three Different Organizations
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US). Malmö University, Centre for Work Life and Evaluation Studies (CTA).ORCID iD: 0000-0002-2077-0243
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US). Malmö University, Centre for Work Life and Evaluation Studies (CTA).ORCID iD: 0000-0002-5935-4968
Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US). Malmö University, Centre for Work Life and Evaluation Studies (CTA). Institutionen för sociologi, Lunds Universitet.ORCID iD: 0000-0002-2207-0996
Number of Authors: 32024 (English)In: Proceedings of the 16th European Academy of Occupational Health PsychologyConference: ‘Contributions of OHP to Social Justice’, Nottingham: European Academy of Occupational Health Psychology , 2024Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Background: Workplace mistreatment continues to be a problem that negatively affectsindividuals across the globe. Workplace civility interventions have been suggested as onepossible countermeasure, with the possibility to reduce workplace incivility and promote aculture of civility and respect within workgroups (Osatuke et al., 2009; 2013). Such interventions have been found to be effective in facilitating both short and long-term change (Leiter et al., 2011; 2012). However, civility interventions have almost exclusively targeted healthcare professions such as nurses and hospital staff. Consequently, there is still a lack ofknowledge about how civility interventions are received in different contexts, and whether theyare effective, over both short and long-term, in occupational groups outside of hospitalsettings.

The aim of the present study was to evaluate the effects of a civility intervention delivered tothree different organizations, in order to investigate whether the intervention was associatedwith reduced levels of workplace incivility, as well as increased levels of civility and norms forrespect over time.

Method: The study had a quasi-experimental wait-list control design, meaning that workplaceswere allocated to either an intervention group or a control group. Individuals in the interventiongroup participated in a series of monthly workshops over the course of six months focusing on workplace (in)civility and workplace culture. After the intervention group had completed theintervention, it was implemented in the control group. Questionnaires were administered priorto the intervention (time 1), after the intervention group had completed their participation (time2), and six months later, when the control group had also completed the intervention (time 3).The questionnaires measured workplace incivility, workplace civility, and norms for respect.Participants were employed in workplaces within two different municipal organizations, and oneconstruction company, in Sweden. One of the municipal organizations employed staff atdisability care homes (N = 51). The other municipal organization employed nurses,physical/occupational therapists, and case officers (N = 160). The construction companyemployed carpenters, supervisors, and site managers (N = 46).

Results: During the presentation, results from all three measurement waves will be presented,exploring whether the intervention is associated with change in workplace incivility, civility andnorms for respect over time. Trajectories for both the intervention group and the wait-list controlgroup will be investigated. Possible differences between organizations will also be analysed.

Conclusion: Although workplace interventions can be one way to address workplace incivilityand reduce workplace mistreatment, they can require consistent effort and maintenance to beeffective. The presentation will, on the basis of the results, discuss possible factors influencingthe efficacy of civility interventions.

Funding: The study was funded by AFA Insurance under Grant 210121.

Place, publisher, year, edition, pages
Nottingham: European Academy of Occupational Health Psychology , 2024.
National Category
Work Sciences
Research subject
Arbete och organisation; Organisational studies
Identifiers
URN: urn:nbn:se:mau:diva-70093ISBN: 978-0-9928786-7-2 (electronic)OAI: oai:DiVA.org:mau-70093DiVA, id: diva2:1887090
Conference
16th Conference of the European Academy of Occupational Health Psychology ‘Contributions of OHP to Social Justice’, 5th-7th June 2024, Granada, Spain.
Funder
AFA Insurance, 210121Available from: 2024-08-06 Created: 2024-08-06 Last updated: 2024-09-18Bibliographically approved

Open Access in DiVA

fulltext(8444 kB)465 downloads
File information
File name FULLTEXT01.pdfFile size 8444 kBChecksum SHA-512
8444e90adeab93164c1e3a751de91bf3f9a6831e85698778fea2191cf8a16063e3958363131966566f3db3f259f33e0d6823d9b50e02df2a5a3c957903117932
Type fulltextMimetype application/pdf

Other links

conference website

Authority records

Holm, KristofferForssell, RebeckaJönsson, Sandra

Search in DiVA

By author/editor
Holm, KristofferForssell, RebeckaJönsson, Sandra
By organisation
Department of Urban Studies (US)Centre for Work Life and Evaluation Studies (CTA)
Work Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 475 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 485 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf