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End User Development and Infrastructuring: Sustaining Organizational Innovation Capabilities
IT University, Copenhagen, Denmark.
World Maritime University, Malmö, Sweden.
Malmö högskola, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
2017 (English)In: New Perspectives in End-User Development / [ed] Fabio Paternò, Volker Wulf, Springer, 2017, p. 165-206Chapter in book (Refereed)
Abstract [en]

Today, both businesses and public organizations need to be able to innovate and continuously develop their services and processes along with the underpinning IT infrastructure. We argue that End-User Development (EUD) becomes a necessary part of the innovation capability that underpins such service and process innovation. The book chapter presents a meta-analysis of two case studies. The analysis shows how the need for change in both cases brought about an organizationally established sustainable practice of EUD, where empowered employees cooperated with IT professionals in the development and evolution of an IT infrastructure based on flexible technologies. The chapter further discusses how such practices are supported by (participatory) organizational IT management structures and processes. Finally, it discusses how EUD in this way contributes to the innovation capability of the organization. The conclusion points to transferability of the insights gained and provides suggestions for future research.

Place, publisher, year, edition, pages
Springer, 2017. p. 165-206
National Category
Computer Sciences
Identifiers
URN: urn:nbn:se:mau:diva-64882DOI: 10.1007/978-3-319-60291-2_8Scopus ID: 2-s2.0-85037379608ISBN: 978-3-319-60290-5 (print)ISBN: 978-3-319-60291-2 (electronic)OAI: oai:DiVA.org:mau-64882DiVA, id: diva2:1825052
Available from: 2024-01-08 Created: 2024-01-08 Last updated: 2024-01-08Bibliographically approved

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Eriksson, Jeanette

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CiteExportLink to record
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  • apa
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  • nn-NB
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  • Other locale
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Output format
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