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Interactive Journaling with AI: Probing into Words and Language as Interaction Design Materials
Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).
Malmö University, Internet of Things and People (IOTAP). Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).ORCID iD: 0000-0003-1852-3937
2023 (English)In: Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers, Springer, 2023, p. 150-170Conference paper, Published paper (Refereed)
Abstract [en]

Conversational Agents (CAs) are making human-computer interaction more collaborative and conversational through using natural language. The HCI and interaction design communities, have been experimenting with and exploring the area of designing conversational interactions. Furthermore, interaction designers may need to acquire new skills for designing, prototyping, and evaluating artifacts that embody AI technologies in general, and CAs in particular. This paper builds upon a previous study on principles of designing interactive journaling experiences with CA and explores the practice of designing such experiences, using words, language, and conversations as design materials. We present a prototype for interactive and reflective journaling interaction with CA and the result of a Wizard of Oz experiment. Our findings suggest that designing interactions with CA challenges designers to use materials with inherently different natures and qualities. Despite this challenge, words appear to have unique characteristics to support designers to externalize and iterate on ideas, e.g., tone and intent. Hence, we suggest considering words, language, and conversations as the primary design materials, and the AI’s predictability, adaptivity, and agency as secondary materials, while designing human interactions with Conversational Agents.

Place, publisher, year, edition, pages
Springer, 2023. p. 150-170
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 13815
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:mau:diva-64306DOI: 10.1007/978-3-031-25581-6_10Scopus ID: 2-s2.0-85148688905ISBN: 978-3-031-25580-9 (print)ISBN: 978-3-031-25581-6 (electronic)OAI: oai:DiVA.org:mau-64306DiVA, id: diva2:1818937
Conference
6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022
Available from: 2023-12-12 Created: 2023-12-12 Last updated: 2023-12-12Bibliographically approved

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Ghajargar, Maliheh

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