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Nurses' Perceptions of Telephone Triage in Child and Adolescent Psychiatric Services - an Enhanced Critical Incident Technique Study
Child and Adolescent Psychiatric Services, Region Skane, Sweden.
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).ORCID iD: 0000-0001-7678-724X
2023 (English)In: Issues in Mental Health Nursing, ISSN 0161-2840, E-ISSN 1096-4673, Vol. 44, no 10, p. 974-983Article in journal (Refereed) Published
Abstract [en]

In Sweden, units managed by nurses specialised in counselling and telephone triage, have been developed within the Child and Adolescent Mental Health services (CAMHS). This study has a qualitative design and illuminates the nurses' perceptions of what helps or hinders their assessments and telephone triage. The Enhanced Critical Incident Technique was utilised, eight nurses were interviewed in depth, to identify factors influencing triage. The study is the first to provide a comprehensive description of helpful and hindering factors while performing telephone triage. It illuminates telephone triage in Swedish CAMHS settings and provides insights how to enhance and implement this practice.

Place, publisher, year, edition, pages
Taylor & Francis, 2023. Vol. 44, no 10, p. 974-983
National Category
Nursing
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URN: urn:nbn:se:mau:diva-62706DOI: 10.1080/01612840.2023.2237113ISI: 001059552000001PubMedID: 37672771Scopus ID: 2-s2.0-85169899881OAI: oai:DiVA.org:mau-62706DiVA, id: diva2:1799220
Available from: 2023-09-21 Created: 2023-09-21 Last updated: 2023-12-11Bibliographically approved

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Sjöström, KarinWangel, Anne-Marie

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