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“om en person sedan stänger ner skärmen och liksom lägger sig på golvet för att de mår dåligt det ser inte jag”: Ett arbete om hur digitala möten har påverkat IT-konsultens arbetssätt
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 13 HE creditsStudent thesisAlternative title
"I don't see it if a person then shuts down the screen and kind of lies down on the floor because they feel bad." : Impact of Digital Meetings on the Work Approach of IT Consultants (English)
Abstract [sv]

Att arbeta digitalt har länge varit under utveckling i organisationer men när covid-19 pandemin skakade om världen tvingades organisationer, oberoende av deras tidigare erfarenhet av digitala transformationsprocesser, att bli mer digitala. När många ställde om till distansarbete blev digitala möten en viktig del i mångas arbetsliv. Syftet med vi har varit att undersöka hur de digitala mötena har påverkat it-konsultens arbetssätt och finna de möjligheter och begränsningar det innebär. Vidare har även it-konsulternas acceptans till digitala möten undersökts. För att få en inblick och kunna besvara syftet genomfördes kvalitativa datainsamlingsmetoder i form av semistrukturerade intervjuer. Vi genomförde intervjuer med 10 olika IT-konsulter med olika arbetsroller och på olika organisationer. Resultatet studien kom fram till var att it-konsultens acceptans främst berodde på det personliga intresset av it och teknik, sociala påverkan i form av medarbetare och nätverkseffekter i form av kundrelationer. Resultatet visar också på att de möjligheter digitala möten har lett till är främst flexibilitet och effektivitet där resultatet också visar att konsulterna blivit beroende av att vara effektiva. De begränsningar vi sett är att digitala möten hämmar den sociala närvaron. 

Abstract [en]

Working digitally has been under development in organizations for a while, but when the COVID-19 pandemic disrupted the world, organizations were forced, regardless of their previous experience with digital transformation processes, to become more digital. As many switched to remote work, digital meetings became an important part of many people's work lives. The purpose of this study was to investigate how digital meetings have affected the work methods of IT-consultants and to identify the opportunities and limitations it entails and the acceptance of digital meetings by IT-consultants.. Qualitative data collection methods in the form of semi-structured interviews were used to gain insight and answer the purpose of the study. The study conducted interviews with 10 different IT-consultants at different organizations. The result of the study was that the IT-consultants' acceptance mainly depended on personal interest in IT and technology, social influence in the form of colleagues and network effects in the form of customer relationships. The results also showed that the opportunities that digital meetings have led to are mainly flexibility and efficiency, where the result also shows that the consultants have become dependent on being effective. The limitations seen in the study are that digital meetings hinder social presence.

Place, publisher, year, edition, pages
2023. , p. 40
Keywords [sv]
digitala möten, it-konsult, acceptans, affrodance, social närvaron
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:mau:diva-61521OAI: oai:DiVA.org:mau-61521DiVA, id: diva2:1777166
Educational program
TS IT och ekonomi
Supervisors
Examiners
Available from: 2023-06-30 Created: 2023-06-29 Last updated: 2023-06-30Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf