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Designing the city: challenges and opportunities in digital public service design
Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3).ORCID iD: 0009-0004-9225-7985
Malmö University, Faculty of Technology and Society (TS), Department of Computer Science and Media Technology (DVMT).
Department of Digital Design, IT University of Copenhagen, Denmark.
Department of Digital Design, IT University of Copenhagen, Denmark.
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2023 (English)In: C&T '23: proceedings of the 11th international conference on communities and technologies, New York: Association for Computing Machinery (ACM), 2023, , p. 3p. 266-269Conference paper, Published paper (Refereed)
Abstract [en]

Municipalities around the world have become increasingly reliant upon digital technologies in their everyday operations. In pursuit of a faster, cheaper, and more efficient local government, service platforms and applications that mediate citizen-government inter- actions, smart city infrastructures, and automated decision-making systems have proliferated. More recently, digital technologies are also sought to address socially complex issues and foster civic en- gagement. These ambitions, motivated by both rational and demo- cratic perspectives, however, confront many challenges such as de- signing with wide heterogeneous groups, navigating organizational structures, and dealing with the political agendas and conflicting perspectives of multiple stakeholders. Designing digital technolo- gies for municipalities, therefore, requires an ability to address the technical, social, institutional, and political challenges critically, practically, and holistically. This hybrid workshop aims to bring together researchers and practitioners to (1) explore how this could be achieved and (2) map the existing and emerging challenges and opportunities for designing public digital services and technologies.

Place, publisher, year, edition, pages
New York: Association for Computing Machinery (ACM), 2023. , p. 3p. 266-269
National Category
Engineering and Technology Information Systems, Social aspects
Research subject
Interaktionsdesign
Identifiers
URN: urn:nbn:se:mau:diva-61413DOI: 10.1145/3593743.3593788ISI: 001124297400031Scopus ID: 2-s2.0-85161410006OAI: oai:DiVA.org:mau-61413DiVA, id: diva2:1775085
Conference
11th International Conference on Communities and Technologies
Funder
NordForsk, 98907Available from: 2023-06-26 Created: 2023-06-26 Last updated: 2024-02-23Bibliographically approved

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Boztepe, SuzanGlöss, MareikeLinde, Per

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Engineering and TechnologyInformation Systems, Social aspects

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  • apa
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