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WaterCalls: an ambient call queue for cooperation between emergency service centres
Blekinge Institute of Technology.
2004 (engelsk)Inngår i: Personal and Ubiquitous Computing, ISSN 1617-4909, E-ISSN 1617-4917, Vol. 8, nr 3-4, s. 192-199Artikkel i tidsskrift (Fagfellevurdert) Published
sted, utgiver, år, opplag, sider
2004. Vol. 8, nr 3-4, s. 192-199
HSV kategori
Identifikatorer
URN: urn:nbn:se:mau:diva-59277DOI: 10.1007/s00779-004-0277-8ISI: 000207560900007Scopus ID: 2-s2.0-33745823101OAI: oai:DiVA.org:mau-59277DiVA, id: diva2:1751713
Tilgjengelig fra: 2023-04-19 Laget: 2023-04-19 Sist oppdatert: 2023-11-17bibliografisk kontrollert
Inngår i avhandling
1. Getting engaged in cooperation: Design, distance, and distributed work
Åpne denne publikasjonen i ny fane eller vindu >>Getting engaged in cooperation: Design, distance, and distributed work
2023 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?

The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.

These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.

The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

sted, utgiver, år, opplag, sider
Malmö: Malmö University Press, 2023. s. 124
Serie
Studies in Computer Science ; 23
Emneord
cooperative work, distributed collaboration, computer-supported cooperative work, engagement in cooperative work, shared materials and artefacts
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Identifikatorer
urn:nbn:se:mau:diva-59279 (URN)10.24834/isbn.9789178773367 (DOI)978-91-7877-337-4 (ISBN)978-91-7877-336-7 (ISBN)
Disputas
2023-05-02, Orkanen, D138, Nordenskiöldsgatan 10, Malmö, 13:15 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2023-04-19 Laget: 2023-04-19 Sist oppdatert: 2023-04-21bibliografisk kontrollert

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