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Supporting ad-hoc re-planning and shareability at large-scale events
Kristianstad University College.
2010 (English)In: Proceedings of the 16th ACM International Conference on Supporting Group Work (GROUP '10). ACM, NewYork, NY., Association for Computing Machinery (ACM), 2010, p. 245-252Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we present results from a research and development project focusing on the use of mobile phones at a music festival. Our aim is to explore how the festival experience can be enhanced with the introduction of mobile services. Two questions are addressed: Are there any design-openings for new services supporting groups at large-scale events? If so, what design challenges can be identified as important to consider in order to enhance the festival experience? Our conclusion is that there are several design-openings for new services supporting groups at large-scale events. We identify two different design challenges to address when designing new services; Supporting ad-hoc re-planning and shareability. The study contributes to better suited designs of services and technology in mobile settings as this music festival as well as for other large-scale events.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2010. p. 245-252
National Category
Computer Sciences
Identifiers
URN: urn:nbn:se:mau:diva-59276DOI: 10.1145/1880071.1880113ISBN: 978-1-4503-0387-3 (print)OAI: oai:DiVA.org:mau-59276DiVA, id: diva2:1751688
Conference
GROUP '10: ACM 2010 International Conference on Supporting Group Work Sanibel Island Florida USA November 7 - 10, 2010
Available from: 2023-04-19 Created: 2023-04-19 Last updated: 2023-04-21Bibliographically approved
In thesis
1. Getting engaged in cooperation: Design, distance, and distributed work
Open this publication in new window or tab >>Getting engaged in cooperation: Design, distance, and distributed work
2023 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?

The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.

These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.

The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

Place, publisher, year, edition, pages
Malmö: Malmö University Press, 2023. p. 124
Series
Studies in Computer Science ; 23
Keywords
cooperative work, distributed collaboration, computer-supported cooperative work, engagement in cooperative work, shared materials and artefacts
National Category
Computer Sciences
Identifiers
urn:nbn:se:mau:diva-59279 (URN)10.24834/isbn.9789178773367 (DOI)978-91-7877-337-4 (ISBN)978-91-7877-336-7 (ISBN)
Public defence
2023-05-02, Orkanen, D138, Nordenskiöldsgatan 10, Malmö, 13:15 (English)
Opponent
Supervisors
Available from: 2023-04-19 Created: 2023-04-19 Last updated: 2023-04-21Bibliographically approved

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Pettersson, Mårten

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