Publikationer från Malmö universitet
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
‘We don’t need the Ambulance then’: TechnologicalHandling of the Unexpected
Blekinge Institute of Technology, Sweden.
Blekinge Institute of Technology, Sweden.
2002 (engelsk)Konferansepaper, Publicerat paper (Annet vitenskapelig)
Abstract [en]

The field of our study takes place in the Swedish emergency service centre. The operators receiveemergency calls and are responsible for the coordination and dispatch of ambulances and rescue services.Emergency literature has treated its materials in the mode of catastrophe. Operators’ mundane work and technologicalenvironment for handling the unexpected changes have been often addressed in terms of error, mistakes, mishandling andother misunderstandings. Our paper wants to show that operator’s work practice sustained a comprehensive approach oftechnology use such as to keep full ability to handle unexpected change. This point is crucial to understand technology in action.It is precisely the good handling of technology that allows taking into account the most unexpected change with great success.Our paper shows how story eliciting is bounded to technological possibilities and as such is part of everyday professionalconduct of call taker and dispatchers. The challenge of this paper is to show that technology is a crucial part of their mode ofaction. As such, it cannot be separated from the on-going course of case handling. Our particular case is a story where a callerrequests an ambulance on behalf of an unconscious friend. The operator decides to proceed to the dispatch of an ambulance.In the sustained conversation with the caller, it turns out that the friend in question recovered her consciousness. We show inthis paper that the story elicitation, remote conversation and scenic background information, are working tools that keep accesswith the reality of the caller. The main point is that emergency can turn out to be health care advice without any major problems.We will show that all key access to the scenic feature of the caller are monitored through and through by technological artefactsthat will be examined

sted, utgiver, år, opplag, sider
2002.
HSV kategori
Identifikatorer
URN: urn:nbn:se:mau:diva-59184OAI: oai:DiVA.org:mau-59184DiVA, id: diva2:1750203
Konferanse
XV World Congress of Sociology, RC 23 Technology in Action, Brisbane, Australia, 7-13 July
Tilgjengelig fra: 2023-04-12 Laget: 2023-04-12 Sist oppdatert: 2023-11-17bibliografisk kontrollert
Inngår i avhandling
1. Getting engaged in cooperation: Design, distance, and distributed work
Åpne denne publikasjonen i ny fane eller vindu >>Getting engaged in cooperation: Design, distance, and distributed work
2023 (engelsk)Doktoravhandling, med artikler (Annet vitenskapelig)
Abstract [en]

Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported?

The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space.

These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology.

The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

sted, utgiver, år, opplag, sider
Malmö: Malmö University Press, 2023. s. 124
Serie
Studies in Computer Science ; 23
Emneord
cooperative work, distributed collaboration, computer-supported cooperative work, engagement in cooperative work, shared materials and artefacts
HSV kategori
Identifikatorer
urn:nbn:se:mau:diva-59279 (URN)10.24834/isbn.9789178773367 (DOI)978-91-7877-337-4 (ISBN)978-91-7877-336-7 (ISBN)
Disputas
2023-05-02, Orkanen, D138, Nordenskiöldsgatan 10, Malmö, 13:15 (engelsk)
Opponent
Veileder
Tilgjengelig fra: 2023-04-19 Laget: 2023-04-19 Sist oppdatert: 2023-04-21bibliografisk kontrollert

Open Access i DiVA

fulltext(1056 kB)60 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 1056 kBChecksum SHA-512
56ad138acec1d53cd9f95fad8547fd866cd567a7ea0631829a9cc07e29a869a89f312da7c754dd33cd840540f703529afe1d372505a31041dae34cd38f64e889
Type fulltextMimetype application/pdf

Person

Pettersson, Mårten

Søk i DiVA

Av forfatter/redaktør
Pettersson, Mårten

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 60 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 132 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf