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Design opportunities for future development of crisis communication technologies for marginalised groups: Co-designing with Swedish disability organisations
Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3). Malmo Univ, Sch Arts & Commun, Malmo, Sweden..ORCID iD: 0000-0002-6830-1542
Univ Gothenburg, Fac Social Sci, Dept Social Work, Gothenburg, Sweden..ORCID iD: 0000-0003-0552-886X
RISE Res Inst Sweden AB, Molndal, Sweden.;Lund Univ, Lund, Sweden..
2022 (English)In: Journal of Enabling Technologies (JET), ISSN 2398-6263, E-ISSN 2398-6271, Vol. 16, no 3Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose is to firstly, provide an example of how voices of people with various disabilities (motor, visual, hearing, and neuropsychiatric impairments) can be listened to and involved in the initial phases of a co-design process (Discover, Define). Secondly, to present the outcome of the joint explorations as design opportunities pointing out directions for future development of crisis communication technologies supporting people with disabilities in building crisis preparedness. The study was conducted during the Covid-19 pandemic. Design/methodology/approach The study assumes a design research approach including a literature review, focus group interviews, a national online survey and collaborative (co-)design workshops involving crisis communicators and representatives of disability organisations in Sweden. The research- and design process was organised in line with the Double Diamond design process model consisting of the four phases: Discover, Define, Develop and Deliver, whereof the two first phases are addressed in this paper. Findings The analysis of the survey data resulted in a series of challenges, which were presented to and evaluated by crisis communicators and representatives from the disability organisations at the workshops. Seven crisis communication challenges were identified, for example, the lack of understanding and knowledge of needs, conditions and what it means to build crisis preparedness for people with disabilities, the lack of and/or inability to develop digital competencies and the lack of social crisis preparedness. The challenges were translated into design opportunities to be used in the next step of the co-design process (Develop, Deliver). Originality/value This research paper offers both a conceptual approach and empirical perspectives of design opportunities in crisis communication. To translate identified challenges into design opportunities starting with a "How Might We", creates conditions for both researchers, designers and people with disabilities to jointly turn something complex, such as a crisis communication challenge, into something concrete to act upon. That is, their joint explorations do not stop by "knowing", but also enable them to in the next step take action by developing potential solutions for crisis communication technologies for facing these challenges.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022. Vol. 16, no 3
Keywords [en]
Co-design, People with disabilities, Covid-19 pandemic, Crisis communication technologies, Design opportunities, Disability organisations
National Category
Design
Identifiers
URN: urn:nbn:se:mau:diva-55065DOI: 10.1108/JET-01-2022-0006ISI: 000849483600001OAI: oai:DiVA.org:mau-55065DiVA, id: diva2:1697766
Available from: 2022-09-21 Created: 2022-09-21 Last updated: 2023-01-03Bibliographically approved

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Nilsson, Elisabet M.

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