Malmö University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
(Service) Design and organizational change: balancing with translation objects
Malmö University, Faculty of Culture and Society (KS), School of Arts and Communication (K3). Malmö University, Faculty of Culture and Society (KS), Collaborative Future Making (CFM). Malmö University, Faculty of Culture and Society (KS), Rethinking Democracy (REDEM).ORCID iD: 0000-0002-2775-7076
Malmö University, Faculty of Culture and Society (KS), Collaborative Future Making (CFM). Malmö University, Faculty of Culture and Society (KS), Department of Urban Studies (US). Malmö University, Centre for Work Life and Evaluation Studies (CTA).ORCID iD: 0000-0003-0721-9411
2021 (English)In: International Journal of Design, ISSN 1991-3761, E-ISSN 1994-036X, Vol. 15, no 3, p. 73-86Article in journal (Refereed) Published
Abstract [en]

This article contributes to the further understanding of how (service) design can engage with organisational change. It does so by applying translation theory and building on the insights from a 7-year-long collaboration with a public agency, during which three attempts at introducing new ways of working were carried out. Translation theory understands organisational change as an intentional and contingent process through which ideas are materialised in possible translation objects that intervene in organisational practices, structures, and assumptions. The longitudinal study highlights how to bring about change, translation processes, and the objects needed to balance the reproduction and challenging of existing practices, structures, and assumptions within organisations. Moreover, translation processes interact with existing power dynamics, which cause reactions to change interventions by, among other things, influencing the legitimacy and mandate of the processes. Therefore, in addition to the mobilisation of internal organisational knowledge, (service) design that engages with organisational change needs to be aware of both power dynamics and to develop approaches and sensibilities to be able to listen and respond to the consequences that interventions in these dynamics might create. 

Place, publisher, year, edition, pages
National Taiwan University of Science and Technology , 2021. Vol. 15, no 3, p. 73-86
Keywords [en]
service design, organizational change, translation, design in the public sector
National Category
Other Social Sciences
Research subject
Interaktionsdesign; Arbete och organisation; Urban studies
Identifiers
URN: urn:nbn:se:mau:diva-49321ISI: 000740337300006OAI: oai:DiVA.org:mau-49321DiVA, id: diva2:1627484
Funder
Swedish Research Council Formas, 2019-02037Available from: 2022-01-13 Created: 2022-01-13 Last updated: 2022-06-16Bibliographically approved

Open Access in DiVA

fulltext(2556 kB)237 downloads
File information
File name FULLTEXT01.pdfFile size 2556 kBChecksum SHA-512
b8711ed6b8cb4f8389399c24c4e72d830458523faf6dfc2e224c364e7a030c51fab2d0fab913991944cd46480774014b051283160cd391f58022d401426ccf2e
Type fulltextMimetype application/pdf

Other links

Fulltext

Authority records

Seravalli, AnnaWitmer, Hope

Search in DiVA

By author/editor
Seravalli, AnnaWitmer, Hope
By organisation
School of Arts and Communication (K3)Collaborative Future Making (CFM)Rethinking Democracy (REDEM)Department of Urban Studies (US)Centre for Work Life and Evaluation Studies (CTA)
In the same journal
International Journal of Design
Other Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 237 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1011 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf