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Workplace violence from the perspective of hospital ward managers in Sweden: A qualitative study
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).ORCID iD: 0000-0002-1735-9437
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV). The Västra Götaland Region Competence Center on Intimate Partner Violence, Gothenburg, Sweden.ORCID iD: 0000-0002-0228-1358
Malmö University, Centre for Work Life and Evaluation Studies (CTA). Malmö University, Faculty of Odontology (OD).ORCID iD: 0000-0002-4573-4548
Malmö University, Faculty of Health and Society (HS), Department of Care Science (VV).ORCID iD: 0000-0001-5493-8334
2022 (English)In: Journal of Nursing Management, ISSN 0966-0429, E-ISSN 1365-2834, Vol. 30, no 6, p. 1523-1529Article in journal (Refereed) Published
Abstract [en]

AIM: The aims of the study are to explore workplace violence perpetrated by patients or visitors from the perspective of hospital ward managers and to describe how ward managers perceive their leadership role and manage related incidents.

BACKGROUND: Few studies focus on workplace violence from the perspective of ward managers even though they are the closest managers to the operational staff.

METHOD: Fifteen semistructured interviews were analysed using qualitative content analysis.

RESULTS: Four categories emerged: the face of workplace violence, a two-fold assignment, strive towards readiness to act, and managing incidents.

CONCLUSION: While the most common acts of workplace violence are considered less serious and related to patients' medical conditions or dissatisfied visitors, hospital organizations focus on serious but rarely occurring incidents. Consequently, ward managers have limited opportunities to ensure a safe work environment on an everyday basis.

IMPLICATIONS FOR NURSING MANAGEMENT: To support ward managers' occupational safety and health management, workplace violence prevention and management should be acknowledged as an important responsibility for senior management in hospitals. It is important to identify incidents that most likely will occur at the wards and to create strategies related to those incidents. Strategies could include risk assessments, prevention, evaluation, education and reflection combined with, for example, scenario training.

Place, publisher, year, edition, pages
John Wiley & Sons, 2022. Vol. 30, no 6, p. 1523-1529
Keywords [en]
content analysis, interviews, nurse manager, qualitative methods, workplace violence
National Category
Nursing
Identifiers
URN: urn:nbn:se:mau:diva-45016DOI: 10.1111/jonm.13423ISI: 000684026200001PubMedID: 34273122Scopus ID: 2-s2.0-85112150098OAI: oai:DiVA.org:mau-45016DiVA, id: diva2:1586552
Available from: 2021-08-20 Created: 2021-08-20 Last updated: 2024-02-05Bibliographically approved

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Jakobsson, JennyÖrmon, KarinBerthelsen, HanneAxelsson, Malin

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