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It is Not About Facts - It is About Framing. The App Generation's Information-Seeking Tactics: Proactive Online Crisis Communication
Malmö universitet, Fakulteten för kultur och samhälle (KS), Institutionen för konst, kultur och kommunikation (K3).
2018 (engelsk)Inngår i: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973, Vol. 26, nr 1, s. 127-137Artikkel i tidsskrift (Fagfellevurdert)
Abstract [en]

The article examines Swedish children's information-seeking tactics before and during a crisis. Using the 2014 Ebola outbreak as a case in point, special attention is drawn to how source credibility is assessed on the Internet. If the individual perspective is to be taken seriously within crisis management/crisis communication, empirical studies with various stakeholders, such as children, are needed. With the theoretical framework of framing, the importance of children's personal experiences is brought to the fore. Developing strategic means of listening to children rather than operating from a top-down perspective constitutes a main point of departure in the study. Framings are in the article suggested as a suitable strategic tool for proactive online crisis communication with a specific focus on public agencies.

sted, utgiver, år, opplag, sider
John Wiley & Sons, 2018. Vol. 26, nr 1, s. 127-137
Emneord [en]
Management
HSV kategori
Identifikatorer
URN: urn:nbn:se:mau:diva-1372DOI: 10.1111/1468-5973.12145ISI: 000424923800012Scopus ID: 2-s2.0-85042087118Lokal ID: 26615OAI: oai:DiVA.org:mau-1372DiVA, id: diva2:1398100
Tilgjengelig fra: 2020-02-27 Laget: 2020-02-27 Sist oppdatert: 2024-02-06bibliografisk kontrollert

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Totalt: 90 treff
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