Open this publication in new window or tab >>2024 (English)In: Proceedings of the 16th European Academy of Occupational Health PsychologyConference: ‘Contributions of OHP to Social Justice’, Nottingham: European Academy of Occupational Health Psychology , 2024Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]
Background: Workplace mistreatment continues to be a problem that negatively affectsindividuals across the globe. Workplace civility interventions have been suggested as onepossible countermeasure, with the possibility to reduce workplace incivility and promote aculture of civility and respect within workgroups (Osatuke et al., 2009; 2013). Such interventions have been found to be effective in facilitating both short and long-term change (Leiter et al., 2011; 2012). However, civility interventions have almost exclusively targeted healthcare professions such as nurses and hospital staff. Consequently, there is still a lack ofknowledge about how civility interventions are received in different contexts, and whether theyare effective, over both short and long-term, in occupational groups outside of hospitalsettings.
The aim of the present study was to evaluate the effects of a civility intervention delivered tothree different organizations, in order to investigate whether the intervention was associatedwith reduced levels of workplace incivility, as well as increased levels of civility and norms forrespect over time.
Method: The study had a quasi-experimental wait-list control design, meaning that workplaceswere allocated to either an intervention group or a control group. Individuals in the interventiongroup participated in a series of monthly workshops over the course of six months focusing on workplace (in)civility and workplace culture. After the intervention group had completed theintervention, it was implemented in the control group. Questionnaires were administered priorto the intervention (time 1), after the intervention group had completed their participation (time2), and six months later, when the control group had also completed the intervention (time 3).The questionnaires measured workplace incivility, workplace civility, and norms for respect.Participants were employed in workplaces within two different municipal organizations, and oneconstruction company, in Sweden. One of the municipal organizations employed staff atdisability care homes (N = 51). The other municipal organization employed nurses,physical/occupational therapists, and case officers (N = 160). The construction companyemployed carpenters, supervisors, and site managers (N = 46).
Results: During the presentation, results from all three measurement waves will be presented,exploring whether the intervention is associated with change in workplace incivility, civility andnorms for respect over time. Trajectories for both the intervention group and the wait-list controlgroup will be investigated. Possible differences between organizations will also be analysed.
Conclusion: Although workplace interventions can be one way to address workplace incivilityand reduce workplace mistreatment, they can require consistent effort and maintenance to beeffective. The presentation will, on the basis of the results, discuss possible factors influencingthe efficacy of civility interventions.
Funding: The study was funded by AFA Insurance under Grant 210121.
Place, publisher, year, edition, pages
Nottingham: European Academy of Occupational Health Psychology, 2024
National Category
Work Sciences
Research subject
Arbete och organisation; Organisational studies
Identifiers
urn:nbn:se:mau:diva-70093 (URN)978-0-9928786-7-2 (ISBN)
Conference
16th Conference of the European Academy of Occupational Health Psychology ‘Contributions of OHP to Social Justice’, 5th-7th June 2024, Granada, Spain.
Funder
AFA Insurance, 210121
2024-08-062024-08-062024-09-18Bibliographically approved